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Senior Executive, Key Account, Intra Asia

Senior Executive, Key Account, Intra Asia

pacific international lines (pte) ltd
2-4 Years
Early Applicant
  • Posted a month ago
  • Be among the first 10 applicants

Job Description

Job Responsibilities

  • Manage and develop a portfolio of strategic customer accounts, ensuring strong relationships, customer satisfaction, and long-term business retention.
  • Serve as the primary point of contact for assigned key accounts, providing proactive support and ensuring seamless service delivery across all touchpoints.
  • Respond promptly and accurately to customer enquiries on rates, service offerings, and commercial requirements.
  • Lead and coordinate tender submissions for key accounts, working closely with Trade, Pricing, and relevant internal stakeholders to ensure timely, competitive, and compliant proposals.
  • Proactively identify, investigate, and resolve customer issues by collaborating with internal departments and external partners to deliver effective solutions.
  • Drive business growth within existing accounts by identifying new opportunities, expanding service offerings, and uncovering potential market segments.
  • Communicate and promote new services, product enhancements, and service changes to customers, ensuring awareness and adoption where relevant.
  • Monitor market developments, industry trends, and competitor activities to provide commercial insights and recommend account growth strategies.
  • Conduct regular customer engagements, including business reviews, account discussions, and relationship-building meetings to strengthen partnerships and understand evolving customer needs.

Job Requirements

  • Bachelor's degree in Business, Marketing, Logistics
  • At least 2 years of experience in key account management, sales, or a related field, preferably in the shipping industry

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