Senior Executive Information Technology - IT Operations

We are looking for an experienced IT Operations Executive to manage and resolve technical issues related to Microsoft products, IT peripherals, and system deployments. The ideal candidate should have hands-on experience with Microsoft client operating systems, O365 applications, and endpoint management tools like Intune. This role requires strong troubleshooting skills, effective communication, and the ability to support both local and overseas users.

Key Responsibilities:

Install, configure, diagnose, and resolve technical issues related to Windows 10/11, Outlook, O365, MS Office, and business applications.

Manage and troubleshooting O365 services such as Outlook, Microsoft Teams, OneDrive, and Intune.

Automate IT operations tasks, including device provisioning, software deployments, patch management, and routine troubleshooting.

Implement and maintain scripts (PowerShell, Python, or similar) to automate IT processes, improving efficiency and reducing manual workload. Install, configure, and troubleshoot IT peripherals, including Laptop, thin clients such as VDI, laptops, printers, and scanners.

Handle migration and deployment of laptops as per company standards.

Provide remote IT support for overseas customers using tools like MS Teams and Windows Remote Assistance.

Perform laptop security maintenance, antivirus updates, and patch management.

Collaborate with cross-functional teams to optimize IT workflows and introduce automation where possible.

Communicate with technical and non-technical stakeholders to resolve IT issues efficiently.

Required Skills & Experience:

2+ years of experience in IT operations, system administration, or technical support.

Strong knowledge of Windows 10/11, O365, Outlook, Microsoft Teams, OneDrive, and Intune.

Experience with PowerShell scripting or other automation tools to streamline IT processes.

Hands-on experience with IT hardware troubleshooting (laptops, desktops, printers, scanners).

Familiarity with remote support tools and troubleshooting techniques.

Ability to analyze repetitive IT issues and propose automation solutions.

Excellent problem-solving skills and ability to communicate technical issues to non-technical users.

Preferred Qualifications:

Bachelor's degree in technical field (e.g., Computer Science, Information Technology, Electronics, or related disciplines).

Experience in enterprise IT environments with hybrid work models.

Prior experience in global IT support handling overseas users.

Knowledge of RPA (Robotic Process Automation) tools for IT service automation would be an added

Five Reasons Why You Should Join Zycus:

1. Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS, and we are developing our mobile apps using React.
2. A Market Leader: Zycus is recognized by Gartner (world's leading market research analyst) as a Leader in Procurement Software Suites.
3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization
4. Get a Global Exposure: You get to work and deal with our global customers.
5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

About Zycus:

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore