Senior Executive - Customer Service (Softlines)

Role: -

• Maintain high standards of customer satisfaction through effective communication and service delivery.
• Experience in quality management systems and customer-facing operations is preferred.
• Adhere to all TÜV SÜD processes, policies, procedures, and operational guidelines.
• Support implementation and maintenance of 5S and Lean practices across operational activities.
• Deliver services to customers in accordance with agreed contractual requirements and service commitments.
• Receive, analyze, and address customer feedback to enhance service quality.
• Communicate with customers to clarify service scope, technical requirements, and operational expectations.
• Record customer complaints, concerns, and queries and coordinate with relevant departments for timely resolution.
• Ensure timely closure of all customer queries and service requests.

Competencies: -

• Customer relationship management
• Process and quality compliance
• Communication and coordination skills
• Problem-solving and analytical thinking
• Attention to detail
• Time management and prioritization
• Continuous improvement mindset
• Knowledge of laboratory and operational workflows

Area of Deployment: -

• Customer Service Operations
• Sales Support and Customer Relationship Management
• Customer satisfaction and feedback scores