SENIOR EXECUTIVE - CUSTOMER SERVICE

10-12 Years

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Early Applicant

Job Description

Drive customer satisfaction by providing excellent service and resolving issues in a timely manner.
Train and mentor junior customer service representatives to enhance performance and productivity.
Develop and implement customer service policies and procedures to streamline operations.
Collaborate with other departments to ensure consistent and positive customer experiences.
Utilize customer feedback to improve customer service processes and enhance customer loyalty.
Monitor customer service metrics and prepare reports for management review.
Stay updated on industry trends and best practices to keep customer service team informed.
Handle escalated customer complaints and provide appropriate solutions.
Manage a team of customer service representatives to meet performance goals and targets.
Bachelor's degree in Business Administration or related field.
Proven experience in a customer service role with a minimum of 10 years experience.
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Proficiency in CRM software and MS Office.
Ability to work under pressure and handle challenging situations effectively.