Senior Executive - Customer Service-

JobTitl

Responsibilities

Serveasa'SinglePointofContact'inBlueDartforallqueries,issues,grievancesetcoftheassignedkeyaccounts

Developandmaintaingoodrelationswithkeydecisionmakersintheclientorganizationandcontinuouslyleveragesuch relationshipstogetmorebusinessfor BlueDart

Developdeepunderstandingoftheclients businessneedstoidentify thebestmannerofdesigningandpositioning Blue Dart's services to meet their requirements Visit customers regularly along with salesteamsto betterunderstandtheir needs, requirements etc

Ensure retention and revenue growth from the assigned key accounts Track their revenues on a regularbasisand takecorrectiveactions,if any, to achievetherevenue targets

Providetimelyservicedeliverytoallassignedkeyaccountsincludingredressalofcustomerqueriespertaining to shipments, tracking,transit times etc.

Proactivelytrackshipmentsofkeyaccountsandensuretimelydeliveriestosuchcustomers

Organizeprioritydeliveryandspecialpickupsforkeyaccounts,incollaborationwithoperations,asandwhen required

Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being metandinitiateremedialactions,ifrequiredMakequarterlypresentationtothecustomersandshareNSLdatawiththem on amonthlybasis

Ensurehandlingofclaimsofkeyaccountsasperthecompanypolicy/objectives