Senior Executive - Customer Management

Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements.

Job title:

Senior Executive - Customer Management

Job Description:

To achieve customer and client KPI targets in relation to allcontacts receivedvia multiple channels working within the requirements of data protection legislation
To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
To respond to all contacts from both internal & external customers made via all the available channel
To accurately capture data and enter it on to the relevant systems
More experienced Advisors will support the Team Leader bymentoring and supporting team members to improve customer satisfaction andefficiency metrics within the business area

Location:

Pune

,

India

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)