Senior Executive - CRM

Position: Senior Executive CRM

Location: Nanakramguda, Hyderabad

Industry: Real Estate & Construction (Residential & Commercial Projects)

Role Summary

We are seeking an experienced Senior CRM Executive with 58 years of experience in real estate to manage the complete customer lifecycle from booking to possession. The candidate must have strong expertise in end-to-end documentation, customer coordination, collections follow-ups, and cross-functional alignment.

Key Responsibilities

1 Customer Lifecycle Management

Handle complete post-sales customer journey (Booking to Possession)

Act as single point of contact for customers

Ensure smooth coordination between Sales, Projects, Finance & Legal teams

2 Documentation & Compliance

Manage booking forms, agreements, allotment letters, and sale deed documentation

Coordinate with legal and finance teams for agreement registration

Ensure proper documentation and record maintenance

Maintain customer files and digital records accurately

3 Collections & Follow-Ups

Monitor payment schedules and milestone-based collections

Follow up with customers for timely payments

Coordinate with finance team for reconciliation

4 CRM & Reporting

Update and maintain CRM software with accurate data

Prepare collection reports, ageing reports & customer status reports

Track inventory movement and customer payment status

5 Customer Relationship Management

Resolve customer queries and concerns promptly

Ensure high customer satisfaction and service standards

Support handover and possession process

Required Skills

Strong knowledge of real estate documentation process

Excellent communication & negotiation skills

Experience in milestone-based billing & collections

Good command of MS Excel & CRM software

Ability to handle multiple customers and tasks efficiently

Qualification & Experience

Any Graduation (Mandatory)

58 years of experience in CRM within real estate (Residential / Commercial)

Hands-on experience in end-to-end documentation and customer lifecycle management

Preferred Attributes

Strong coordination skills

Detail-oriented and process-driven

Ability to work under pressure and meet timelines