About Empor Marcom
We are a full-service B2B marketing agency delivering solutions for world-class customer experiences – with an eye toward the future. We believe in data-driven, strategic solutions that bridge the marketing and sales gap to drive business growth. With an extensive team of in-house specialists who provide a unique insight into the challenges facing your business, we are passionate about executing campaigns that deliver real ROI for your organization. We believe in building connections. Between our B2B clients and their customers. Between Marketing and Sales. Between potential and results. We do it with curiosity, creativity, and data-driven innovation that only humans can provide. Whether one-to-one or one-to-the-world, we drive powerful, behavior-changing engagement with audiences to create lasting impact and success.
Senior Executive – Client Servicing
Job Summary
We are looking for a dynamic and detail-oriented Senior Executive – Client Servicing to manage client relationships, coordinate campaign execution, and ensure seamless delivery of projects and events. The ideal candidate should possess strong communication, stakeholder management, and coordination skills with the ability to manage multiple projects simultaneously in a fast-paced environment.
Key Responsibilities
Client Management
- Act as the primary point of contact for clients and maintain strong professional relationships.
- Understand client requirements and translate them into actionable plans for internal teams.
- Ensure timely communication, project updates, and resolution of client queries.
- Build long-term relationships to enhance client satisfaction and retention.
Campaign & Project Coordination
- Coordinate with internal teams including marketing, content, design, production, and operations for smooth project execution.
- Monitor project timelines, deliverables, and campaign milestones.
- Support end-to-end execution of conferences, summits, and marketing campaigns.
- Ensure all deliverables meet quality standards and client expectations.
Communication & Outreach
- Manage professional communication through emails, LinkedIn outreach, WhatsApp Business, and other engagement platforms.
- Assist in creating campaign communication strategies and outreach plans.
- Collaborate with creative teams to maintain consistent brand messaging across campaigns.
Reporting & Operations
- Maintain campaign trackers, reports, and CRM data.
- Track campaign performance and audience engagement metrics.
- Prepare post-campaign reports and share actionable insights with stakeholders.
- Ensure proper documentation and process management for all client projects.
Candidate Profile
- Bachelor's degree in Marketing, Communications, Business Administration, or related field.
- 2–3 years of experience in client servicing, campaign coordination, account management, or stakeholder engagement.
- Strong communication and interpersonal skills.
- Excellent project coordination and multitasking abilities.
- Proficiency in CRM tools, Microsoft Office, and digital communication platforms.
- Ability to work in a fast-paced and deadline-driven environment.
- Experience in B2B marketing, events, media, or agency environment will be preferred.
Why Join Empor Marcom
- Opportunity to work with leading enterprise brands across Tech, IT, SaaS, and Cloud industries.
- Dynamic and collaborative work environment.
- Exposure to large-scale conferences, campaigns, and brand partnerships.
- Health Insurance
- In-house Breakfast
- Proudly ISO-certified, SOC 2-compliant, and Great Place to Work (GPTW) certified.
Interested candidates can share their CV at [Confidential Information]
