About Empor
Empor is a B2B marketing and CXO engagement company working with global technology brands to design and deliver high-impact campaigns and events. Our operations are driven by tele-calling, CRM systems, marketing tools, and campaign execution platforms.
As we scale, we are looking for someone who can own, manage, and strengthen our entire business technology layer.
Role Overview
This role will be responsible for managing and improving all technology systems that power Empor's operations — including telephony, campaign tools, cloud storage, and internal systems.
This is a hands-on, high-ownership role that requires someone who can troubleshoot real-time issues, support remote teams, manage vendors, and bring structure to our technology ecosystem.
Key Responsibilities -
Telephony & Calling Systems (Core Focus)
- Manage and optimize tele-calling infrastructure (Tata Teleservices)
- Troubleshoot
- Call connectivity issues
- Number spamming / flagging
- Agent-level calling challenges
- Support remote tele-calling teams across locations
- Improve system efficiency (call routing, dialing, performance)
- Work closely with vendors to resolve issues quickly
End-to-End Troubleshooting & Tech Support
- Act as the first point of contact for all technology issues
- Support teams across:
- Telemarketing
- Campaign execution
- CRM usage
- Email / WhatsApp tools
- Resolve issues related to:
- System access
- Tool failures
- Campaign execution errors
- Data inconsistencies
Business Applications & Campaign Tech Stack
- Manage and support tools such as:
- Email marketing (MassMailer, Stripo)
- WhatsApp (WABA), RCS, SMS
- CRM (Salesforce – system side)
- Landing page tools
- Ensure smooth execution of campaigns across platforms
- Improve usage and reduce inefficiencies in tools
Remote Team Enablement (Critical)
- Support distributed tele-calling teams with:
- Connectivity troubleshooting
- System setup issues
- Create simple SOPs for recurring issues
- Ensure minimal downtime for calling teams
Vendor Management & Cost Optimization
- Manage vendors including:
- Tata Teleservices
- Messaging / email platforms
- Other SaaS tools
- Review:
- Billing
- Usage efficiency
- Performance
- Drive cost optimization and better vendor outcomes
Cloud, Storage & Backup Governance
- Oversee cloud and storage systems (Azure / SharePoint / servers)
- Ensure:
- Proper data storage structure
- Regular backups
- Basic disaster recovery readiness
- Maintain discipline in data access and storage
Systems Governance & Security Awareness
- Ensure proper access control across systems
- Monitor risks related to:
- Data leaks
- Tool misuse
- Work alongside existing security systems (CrowdStrike)
- Maintain system-level discipline (not deep cybersecurity role)
IT Support (Shared Responsibility)
- Handle day-to-day IT troubleshooting (along with IT Manager)
- Ensure smooth functioning of internal systems
- Support users with system and access issues
Systems Improvement & Automation
- Identify gaps in current systems and workflows
- Suggest and implement improvements
- Reduce manual dependencies in operations
- Bring ideas for better use of tools and automations
What We're Looking For Mindset :
- High ownership and accountability
- Hands-on problem solver
- Comfortable working in fast-paced operational environments
- Thinks in systems, not just tasks
Experience :
- 2–5 years of experience in:
- IT systems / business applications / operations tech
- OR telephony / call center tech environments
- Experience supporting remote teams is a strong plus
Skills :
- Strong troubleshooting ability across systems and tools
- Understanding of:
- Telephony systems (or willingness to learn)
- SaaS tools and platforms
- Basic data handling and reporting
- Vendor coordination and problem resolution
Good to Have :
- Exposure to cloud environments (Azure / AWS basics)
- Certifications such as:
- CEH / Security+
- Cloud fundamentals
