Senior Executive - Account Management

About the job

About Dentsu International India:

Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before!

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

Learn more at:

https://www.dentsu.com/

https://www.dentsu.com/careers

Job Title: Senior Executive - Account Management

Location: Gurugram,Mumbai

Department: Client Servicing / Account Management

Employment Type: Full-time

About the Role

We are looking for a proactive and client-focused Associate Manager Account Management to join our team. In this role, you will be responsible for managing key client relationships, driving integrated digital campaigns, and ensuring seamless coordination between internal teams and external partners. You will play a critical role in delivering strategic solutions that meet client objectives while upholding the highest standards of execution.

Key Responsibilities

• Act as the primary point of contact for assigned clients and build strong, long-term relationships.
• Understand client business goals and translate them into effective digital and integrated marketing strategies.
• Lead end-to-end campaign planning and execution across platforms such as social, digital, content, and performance media.
• Coordinate with internal teams including creative, media, strategy, SEO, and analytics to ensure timely and high-quality delivery.
• Manage campaign timelines, scopes, and deliverables to ensure adherence to agreed SLAs.
• Review and guide content, creatives, and media plans to ensure alignment with brand guidelines and campaign objectives.
• Monitor campaign performance, analyze results, and present insights and recommendations to clients.
• Identify opportunities for account growth, upselling, and cross-selling of services.
• Handle routine challenges, escalations, and risk management to ensure client satisfaction.
• Support in preparing proposals, presentations, estimates, and internal documentation.
• Mentor and guide trainees/executives, ensuring team productivity and development.

What We're Looking For

• Bachelor's degree in Marketing, Management, Communications, or a related field.
• 23 years of experience in account management/client servicing within a digital, media, or advertising agency.
• Strong understanding of digital marketing channels including social media, content, paid media, SEO, and analytics.
• Proven experience in managing multiple clients and campaigns simultaneously.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to think strategically while being hands-on with execution.
• Strong problem-solving skills with a client-first mindset.
• Proficiency in MS Office/Google Workspace and familiarity with project management tools.
• Ability to work in a fast-paced, deadline-driven environment.

Good to Have

• Experience working with large brands or integrated campaigns.
• Basic understanding of media planning/buying and performance metrics.
• Prior experience in mentoring or leading junior team members.

Why Join Us

• Opportunity to work with leading brands across industries.
• Exposure to integrated digital and media campaigns at scale.
• Collaborative culture with continuous learning and growth.
• A platform to shape client partnerships and make a real impact.