The Role
- Participates in design of call
- Performs call monitoring according to monitoring formats & quality standards and
provides trend data to the management team.
- Uses a quality monitoring data management system to compile and track performance
at team and individual level.
- Performs monitors of Inside Sales email responses.
- Participates in customer listening programs to identify customer needs and
expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for staff.
- Provides feedback to team leaders and managers help them to sync better within the
team
- Prepares and analyzes internal and external quality reports for management staff
review.
- Perform PIP calibration sessions and other duties as assigned.
Working Days- 6 Days
Time- 2pm to 11pm
