Senior Event Sales Manager

Job Functions & Responsibilities:

• Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action. Always remaining one step ahead of the client in anticipation of their needs. Guarantee that each client's expectations, requirements and request are being met prior to arrival and throughout their visit.
• Attain service scores related to client satisfaction score.
• Respond to client exit interviews and meeting planner evaluations as appropriate. Address all client concerns as they develop ensuring instant appeasement.
• Ensure all functions are checked prior to client's arrival guaranteeing all details are in agreement to client's requirements and hotel standards. Meet with the appropriate staff prior to the function to ensure any deficiencies are corrected by respective personnel.
• Communicate with clients via telephone contact, written correspondence, and in person, our policies and procedures as they relate to the coordination of their events.
• Ensure that all necessary information is obtained from the client in a timely and accurate manner. Ensure all communication to other departments is produced accurately and on time. Communicate the following requirements to all of the appropriate departments according to the prescribed standard operating procedures:
• Rooming List, Room Pick Up, Review Attrition, Upsell hotel services and push revenues.
• Meeting Room Set-Ups, Set by and Refresh times.
• Food and Beverage Requirements, Audio Visual Requirements, Recreational Requirements, Billing Information, Transportation Requirements, any additional tasks/information as deemed necessary.
• Conducting Pre- and Post Con.
• Maintain client files, making sure they are kept organized and current with all information.
• Ensuring that all information is complete, accurate and distributed in a timely manner to all departments. Review distribution of in-house reports such as the Weekly Distribution, Daily Event Sheet, and Daily Change log to ensure consistency and completeness of information.
• Communicate effectively with Operational Departments to ensure that the standards are met and that contractual obligations (written and verbal) are fulfilled.
• Preside/attend weekly-designated meetings, such as Resume Review and EO.
• Communicate operational problems as they arise.
• Exemplify a positive attitude and lead by example. Foster and promote a cooperative working climate maximizing employee morale.
• Assist any department as is necessary due to business levels, which may require physical activity.