Senior Escalations Developer

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today's volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

Chennai, India

About the team

Ever wonder how the hundreds of parts in your new smartphone come together from different suppliers all over the world Kinaxis solves problems like that every day. Our customers have terabytes of data to analyze for some of the largest supply chains imaginable.  Our algorithms move the global economy in seconds and minutes, not hours, or days.

As a member of the R&D Support Team under the Product Operations Group, you will join a highly motivated team in solving complex customer problems. You should be able to read and write code and enjoy improving and fixing existing software. You will work very closely with both our core development teams and our customer support organization in a fast-paced environment. You will use cutting-edge troubleshooting techniques to ensure customers installations run smoothly. If you have a positive attitude and enjoy a variety of work, then this is the place for you.

• Analyze, troubleshoot, and resolve complex customer issues across environments.
• Design and implement solutions for high-impact problems.
• Debug issues across applications, systems, and database layers.
• Support and enhance large-scale, performance-critical systems.
• Collaborate with support and engineering teams to improve product quality.
• Identify root causes and drive long-term fixes.
• Work closely with development teams to reproduce and validate issues.
• Deliver high-quality solutions in a fast-paced, customer-focused environment.

• Bachelor's or master's degree in computer science, Engineering, or related discipline
• 8-12 years of experience in software development or product support
• Strong experience in Java and JavaScript related technologies
• Working knowledge of multi-threading and concurrency
• Strong analytical and problem-solving skills
• Ability to debug and troubleshoot complex issues
• Familiarity with system-level debugging and performance tuning
• Experience working in fast-paced, customer-facing environments
• Excellent communication and collaboration skills

 Nice to have

• Exposure to C# and .NET technologies
• Background/interest in understanding of Supply Chain Management
• Understanding of cloud environments and infrastructure
• Self-starter with strong initiative and results orientation

#Senior