Senior Escalation Engineer

TIBCO

Bengaluru

4-9 Years

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Posted a month ago
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Job Description

Roles & Responsibilities:

Provide technical support to customers for Citrix products through phone, email, and remote access.
Analyze and resolve complex issues related to Citrix products in large enterprise environments.
Assist less senior team members by conducting case reviews and offering mentorship to enhance problem resolution efficiency.
Troubleshoot and resolve issues related to Windows Server OS, Linux networking, and cloud services, specifically for multi-tenant cloud environments.
Qualify and escalate the most complex issues to the escalation team or vendors.
Work independently to isolate and resolve customer issues using sophisticated troubleshooting techniques.
Handle in-depth debugging and problem analysis of Citrix products and integrations.

More Info

Job Type:

Permanent Job

Industry:

Information Technology

Role:

Software Engineer /Programmer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

TIBCO

TIBCO, a business unit of Cloud Software Group, has helped global enterprises solve their most complex business challenges for more than 25 years. The TIBCO Platform delivers industrial-strength solutions that meet the highest performance, throughput, reliability, and scalability needs while offering the widest range of technology and deployment options to deliver real-time data where it's needed most. Learn how TIBCO solves its customers' mission-critical software needs at www.tibco.com.

Job ID: 142754969

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