Join our Team
About This Opportunity
We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
What You Will Do
- Will Work in a 24 X 7 Environment.
- Will support the customer over email as well as phone.
- Sound knowledge of Microwave Technology
- Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series
- Having sound knowledge on Mini-link 6300, 6600 Series & Mini-link TN AMM series.
- SO-EM/ENM hands on experience
- Software upgrade process for these Mini-link 6300, 6600 Series & Mini-link TN AMM series
- QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series
- Ethernet alarms and parameters with their troubleshooting process
- Raise and update the tickets in in tool for all the issues handled / worked upon.
- Will have to report the daily issues handled / escalated in the form of daily shift reports.
- Need to make sure that issues are handled in right time frames as per the SLA / Commitments.
- Good knowledge over SLA/WLA
- Good in preventive activities with available performance report from Microwave NMS
- Good in customer handling and RCA identification
You will bring
- Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
- 5-10 years of hands-on experience on 2nd Level Engineer- functional role.
- Good Technical Knowledge of the Microwave Technology preferably 6K series.
- Transmission or ENM experience preferred.
