Job Summary
- Work as part of a Global team to provide a high standard of technical support to customers on the One Identity Privileged Log Management Suite of products
- Provide stellar customer service and handling skills and the ability to interface collaborate and prioritize technical customer issues with development and effectively communicate solutions to customers partners is crucial to the role
- Work across regional boundaries with Country and Product Managers to ensure product quality and stability and a determination to professionally manage and resolve several potentially complex issues on a variety of Linux platforms
Qualifications
- Degree in a professional field or education in progress with at least 4 years of experience in system engineering support
- Advanced English both spoken and written
- Relevant experience in the world of Linux UNIX systems using the Command Line Interface
- Basic programming skills ability to read and interpret source code
- Knowledge of some popular scripting languages eg perl python bash awk sed
- Knowledge of all of the following Ansible Kerberos sudo DNS TCPIP syslog protocols and Active Directory
- Self-dependence pro-activity willingness to acquire new knowledge
Technical writing skills:
- Ability to define problems collect data establish facts and draw valid conclusions
- Requires excellent interpersonal and communication skills including verbal written negotiation and platform communications
- Possess a strong people orientation with the ability to listen work and resolve issues to achieve customer satisfaction
- Quickly learn the general concepts of the technology used in and associated with One Identity products
- Manage Service Requests and any ongoing Escalations
- Collaborate with the other members of the Global Support Team
- Invest in the Knowledge Centered Methodology KCS and contribute to the Support Portal
- Participate in activities relating to product improvement and demand reduction
- Provide a high-quality service delivery experience to the internal and external stakeholders
Preferences:
- Experience in network communication debugging routing
- Knowledge of firewall technologies
- Familiarity with debugging tools techniques eg WebEx GoToMeeting
- Remote Desktop Services RDS
- Educated to degree level
- Ability to work flexible hours
- Additional European language skills
