Your role
The Role
- Firstline support to our PLM (Windchill) and Creo MCAD users in the organization in their daily work using the systems, so they can be as effective as possible.
- To provide statistics and feedback from user support as input for developing the systems and the informational documentation.
- To deliver hands-on user support, backed by a self-governed ticket system.
- To use and maintain informational documentation (manuals, presentation materials, etc.) provided by colleagues in the PLM team.
- To set up a slim-lined support function with flexible staffing from colleagues within the PLM team and partners.
- To feedback information from users regarding perceived weaknesses in systems and processes to the PLM team.
- To improve user efficiency in the system, allowing users to focus on creating high-quality information with downstream benefits for different departments and processes.
- To be responsible for Windchill PLM and Creo MCAD end-user support delivery.
- To develop and improve the usage of the ticket system.
- To participate in major tasks assigned to the team, such as system upgrades.
Objective
- Ensuring provides hands-on user support during office hours
- Responsible for the staffing of the support during these hours, either by yourself, a team member or redirect to PDS support when the team is unavailable
- Responsible to use the ticket system in use, ensuring that it is set up in such a way that it meets and helps both our customers and the persons within the team provide support
- Feeding back information from the users to the teams
To succeed, you will need
Key Skillset
- Very good knowledge of the Atlas Copco Business Echo system
- Ability to govern and develop our usage of the ticket system Atlassian Jira ServiceDesk
- Documented system experience of PDMLink and Creo system to allow for efficient and self-sustaining delivery of the end-user support.
You will report to the Team Lead Process Management.
Knowledge
- Very good knowledge of the Atlas Copco Business Echo ecosystem.
- Documented system expertise in Windchill PDMLink and Creo MCAD.
- Proven ability to govern and develop ticket-based support using Atlassian Jira ServiceDesk.
- Working knowledge of SAP with product data and its integration with PLM systems.
- Understanding of engineering data lifecycle and downstream business processes.
- AI Agent uses in knowledge management database
Educational Requirements
- BE / BTech Degree in Engineering with 4 to 5 years minimum experience (Mechanical / relevant discipline).
In return, we offer
What You Can Expect From Us
- A work culture built on respectful interaction, ethical behavior, and integrity.
- Opportunities to grow and develop within PLM, digital engineering, and system governance.
- The possibility to influence system improvements and see your ideas implemented.
- Continuous learning through system upgrades, new tools, and evolving processes.
Personality Requirements
You are a proactive and service-oriented professional who takes ownership of support delivery and continuous improvement. You demonstrate strong problem-solving skills, work independently as well as in a team, and communicate effectively in English. You are committed to delivering high-quality support within defined timelines and improving user experience across the organization.
Valid passport required
Job location
Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at Pune.
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