Overview
The Senior Engineer Platforms & Solutions is a Talent Management Systems Support role that provides day-to-day operational and system support for global talent management platforms, with a primary focus on OrgVitality and Workstep survey tools. The role supports configuration, issue resolution, data updates, and routine system maintenance activities to ensure survey solutions operate effectively and in alignment with established global standards.
This position works under close guidance from the manager within People Solutions. The role is execution-focused and contributes to the successful delivery of talent survey cycles, system updates, and user support by following defined processes, documenting changes, and responding to requests through established intake channels.
Responsibilities
Provide day-to-day support for Talent Management platforms with a focus on OrgVitality and Workstep survey tools, including routine configuration updates, survey setup, user access support, and troubleshooting basic issues.
Execute approved system changes and baseline updates based on documented requirements and direction from senior team members.
Support global talent and engagement initiatives, including other talent management programs and platforms
Support testing activities related to system releases, patches, and enhancements by validating functionality and documenting results.
Operational Execution & Request Management
- Respond to talent system inquiries and requests submitted via ServiceNow or other approved intake tools, ensuring timely follow-up in line with defined SLAs.
- Triage incoming requests and escalate complex or out-of-scope issues to the manager as appropriate.
- Support recurring operational activities, including data updates, audits, reporting extracts, and system clean-up tasks.
Documentation & Process Support
- Maintain and update system documentation, configuration workbooks, job aids, and process materials to ensure accuracy and usability.
- Assist with documenting standard operating procedures and supporting materials for talent processes.
- Support knowledge transfer activities within the team by contributing to shared documentation repositories.
Collaboration & Team Support
- Work closely with People Solutions team members, Talent Management partners, and regional contacts to support talent operations and initiatives.
- Participate in team meetings, survey readiness activities, and user forums as needed, primarily in a support and execution capacity.
- Coordinate with external vendors (e.g., OrgVitality and Workstep support contacts) for issue resolution under guidance from senior team members.
Qualifications
Education & Experience
- Bachelor's degree in Human Resources, Information Systems, Business, or a related field, or equivalent practical experience.
- Total experience of 5-6 years
- 35 years of experience supporting HR systems, talent platforms, or survey-based tools.
- Hands-on experience with OrgVitality and/or Workstep strongly preferred; experience with other talent management tools is a plus but not required.
Technical & Functional Skills
- Basic understanding of talent management or survey system configuration, user management, and data handling.
- Experience executing predefined system changes and following documented processes.
- Familiarity with ticketing or case management tools (e.g., ServiceNow) for managing support requests.
- Ability to learn new systems quickly and apply standard procedures consistently.
Core Competencies
- Strong attention to detail and ability to follow established processes and guidelines.
- Good organizational skills with the ability to manage multiple support tasks simultaneously.
- Clear written and verbal communication skills, with comfort escalating issues when needed.
- Collaborative mindset with a service-oriented approach to internal stakeholders.
