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Senior Engineer
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Senior Engineer
PepsiCo- Posted 3 days ago
- Be among the first 10 applicants
Job Description
Overview
Responsibilities
Qualifications
PepsiCo's Sustain & Operations team, as part of the Digital Products and Application (DPA) organization, delivers and sustains digital products across Strategy and Transformation's core priorities to accelerate PepsiCo's digital transformation. One the key remits of the Customer Success team within the organization is to drive adoption and operational excellence of digital products by ensuring an optimal end-user experience through timely resolution of incidents and application downtime. This is an Europe market Senior Sustain analyst/engineer role.
Responsibilities
- Handles a variety of technical procedures, new and established. Performs initial diagnosis, triage, and where possible fixes issues themselves.
- Good hands-on experience with O9 Solutions and functional aspects of Supply Chain & Planning.,
- Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.
- Handles advanced troubleshooting, typically via escalation from SEs/ SREs. Resolves the root causes of problems, where possible.
- Expands existing product functionality and related automation/ tooling/dashboards. Solutions are logical and maintainable. Improves logging and monitoring for quick and accurate error detection.
- Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on call rotation.
Qualifications
Technical / Domain Expertise
- Deep business process knowledge in the supported domain (IBP, o9 or SAP, Transportation, Supply Chain, etc.)
- ITSM and ServiceNow proficiency
- Incident, Problem, Change, and Release Management experience
- Monitoring, alerting, automation, and operational governance experience
- Cross-system troubleshooting and root-cause analysis skills
- Vendor management and stakeholder coordination experience.
Soft Skills
- Strong written and verbal communication
- Ability to communicate effectively with both business and technical audiences
- Escalation management
- Risk assessment and prioritization
- Continuous improvement mindset
- Leadership presence without direct people management
More Info
Key Skills
Cross-system Troubleshooting
Operational Governance
Root-cause Analysis
Alerting
Stakeholder Coordination
O9 Solutions
About Company
Skills:
Symantec Endpoint Protection (SEP), Network Security, Siem, Data Security, Scripting, Endpoint Security, Automation, CrowdStrike, Microsoft Defender for Endpoint, Security tool integration
Skills:
Sharepoint Online, PowerShell, Exchange Online, Sso, Azure Active Directory, Microsoft 365, Automation orchestration, Microsoft Teams, MFA, Identity lifecycle, eDiscovery retention policies, OneDrive for Business, Microsoft Purview, Azure AD Entra ID, Microsoft Defender for Office 365, conditional access, Microsoft Graph API
Skills:
silvaco , Python, Sql, MATLAB, Jmp, Data analytics scripting, Sentaurus, Root Cause Analysis, Hspice, Statistical Modeling, TCAD, Device modelling and simulation, Circuit-level analog analysis and validation, Failure analysis modelling
Skills:
Ml, Oop, Design Patterns, Ood, Javascript, Solid Principles, Stlc, Sdlc, Test Automation, Testing Pyramid, Cloud knowledge, Ai
Skills:
connected devices , Embedded Software, Iot, Connected applications, Telco Cloud Automation, Application Software, Enterprise networks, Device engineering, Edge Compute platforms, B2X apps, Satellite Networks, 5G, fixed networks, Standards and protocols, EDGE