Role Summary
Job Description
Cloud Engineer (L2) will take ownership of
cloud networking, security, and advanced troubleshooting, supporting enterprise-scale environments and driving secure, scalable implementations.
Main Tasks
Essential Duties And Responsibilities Mandatory Skills
- Provide L2 support for cloud networking services (AWS/Azure)
- Troubleshoot complex issues related to: VPC/VNet, DNS, routing, latency and Hybrid connectivity (VPN, MPLS, SD-WAN integration)
Configure and manage:
- VPN (IPSec), NAT, ACLs, routing policies
- Cloud-native firewalls (AWS/Azure) and enterprise firewalls
- Handle Sev1/Sev2 incidents and critical escalations
- Support cloud migrations, deployments, and design discussions
- Collaborate with NSO, DevOps, and Security teams
- Ensure security best practices, compliance, and standardization
- Participate in on-call rotation and incident management
- Drive automation and continuous improvement initiatives
Mandatory Skills (L2 – Enhanced Security Focus)
- Strong experience in:
- AWS Networking (VPC, Route 53, WAF, Firewall) or Azure Networking
- Hands-on expertise in security technologies, such as:
- Palo Alto or Fortinet firewalls and SD-WAN solutions
- Strong knowledge of:
- VPN (IPSec), ACLs, NAT, secure architecture design
- Network security policies and segmentation
Skills
IT Affinity
IT Service Management
SQL (Programming Language)
Technical Troubleshooting
System Administration
Technical Support
Active Directory
IT Infrastructure Management
Web Development & Programming Web Spaces (HTML, Java, XML, XSLT)
Database Servers
Experience
Education and/or Work Experience in Years:
- Diploma / Graduation or B.E from reputed University or Institute.
- 4 to 7 years of progressive experience in networking, enterprise routing, network security, with basic exposure to Azure cloud networking.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Taking ownership for Incident tickets and resolve within SLA.
- Knowledge of ITIL disciplines such as Incident, Problem and Change Management.
