As a Level 3 Senior Managed Services Engineer with a Microsoft focus, you will play a crucial role in providing advanced technical support and expertise to our clients. You will be responsible for managing and maintaining Microsoft-based systems, resolving complex technical issues, and optimizing IT infrastructure for maximum performance and reliability.
Job Duties and Responsibilities:
- Provide escalated technical support for Microsoft-based systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot and other products in the Office 365 suite
- Proactively monitor, troubleshoot, and resolve complex issues related to device enrollment, onboarding, provisioning, and application performance
- Perform system administration tasks such as system configuration, patch management, and software upgrades
- Collaborate with Level 1 and Level 2 support teams to escalate and resolve technical issues in a timely manner
- Assist L4 Consulting on project work as needed
- Conduct root cause analysis and implement corrective actions to prevent recurring problems
- Document system configurations, procedures, and troubleshooting steps to maintain a comprehensive knowledge base
- Participate in the adoption of DevOps processes as they relate to this department and proactively identify possibilities to streamline and automate
- Participate in project planning and implementation of IT infrastructure upgrades and migrations
- Stay updated on emerging Microsoft technologies and best practices to continuously improve service delivery and client satisfaction
- Implement Conditional Access and MFA in the Azure tenant
- Experience with Device Management - Intune MDM/MAM, Autopilot, Windows Hello for Business
- Familiarity with Microsoft Security Products - Defender suite, Sentinel, Purview
- Expertise with Identity management - Entra ID, PIM, Least Privilege, Access Reviews, etc
- Speak with clients to identify opportunities within their organization to address pain points where our additional products and services can be leveraged
- Exhibit leadership and organizational capabilities in a Managed Services team, client or project environment
Requirements
- Bachelor's degree in Computer Science, Engineering or other related field or equivalent professional technology certifications (MCSE)
- Certifications (at least 2 of the 4 required):
- MS-102 - Microsoft 365 Administrator Expert
- MD-102 - Endpoint Administrator
- SC-300 - Identity & Access Administrator
- AZ-104 - Azure Administrator
- Minimum of 4+ years in a medium to large, multi-customer Managed Services environment as a senior level managed services engineer
- Strong hands on experience with the technologies referenced in the above sections
- Understanding of the ITIL framework
- Familiarity with Service Now or other ITSM platforms
- Experience working within an office environment including knowledge of office processes, procedures, and technology
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Strong analytical skills and attention to detail
- Must be a self-starter with excellent time management skills
- Prior experience in a technical role in IT Consulting and/or Managed Services environment
- Familiarity with compliance models such as CMMC, PCI, HIPAA, etc. a plus
