- ncident Management process knowledge
- Ticket handling process, how to create, and update, Worklog
- Laptop/Desktop Troubleshooting
- ITIL process knowledge
- Active Directory, DNS, DHCP knowledge
- Office 365 Management knowledge
- User Mailbox, Shared Mailbox knowledge
- Mail flow rule knowledge
- Knowledge of Office 365 Licenses and management
- Hands-on experience in Excel and PPT to prepare SOP, documents.
- Awareness of team lead skills
Qualifications:
Candidates who have academic qualifications as BCA, B Sc., MCA. Preference for ITIL certification
