Position Summary
The purpose of the role is to provide end to end support to customers from installations of machines to breakdown and spares support. Also responsible for aftermarket sales revenue for the territory.
Work You'll Do
- To Provide End to End support to customers from Installation of Machines to breakdown calls, machine problem, Spare Support, Training for Machine Operating, Processing Problem and Mold trails etc.
- Coordinate for pre installation requirement with customer.
- Developing & Implementation of the Corrective / Preventive actions for any Machine & further ensuring the Global Action of All Machines. Responsible for trouble shooting and providing solutions to overcome the problem.
- Provide training to customers for the Machine Operating & Trouble Shooting of Machine Issue
- Responsible for retention of existing customers and visiting customers regularly to ensure liaison & converting them into repeat customers,
- Submitting the Field return part to factory for analysis as well as to recover cost of warranty of the part.
- Ensuring compliance to operational control procedure requirements & maintain history file.
- Generation of ERN (Engineering Request Note) for Modification in Machines
- Generation of Spare Parts Business & Developing the Spare Parts recommendation
- Preparing & Submission of Service Report for each machine
- Providing Support & Suggestions to Design, Assembly & Testing Team
- Developing the FOC Spare Kit to Support Sales Engineers.
- Collection of Balance Payments for Spare parts.
Team
Will be Part of Chennai Service team and the working location will be at Kerala.
Basic Qualifications
BE/ BTech - Electronics & Instrumentation; BE/ BTech - Electrical; BE/ BTech - Mechanical; Diploma in Electronics Engg; Diploma in Elect & Communication Engg; Diploma in Mechanical; Diploma in Mechatronics
Preferred Qualifications
Candidate with 8 years above with preferably Mechanical / Electrical / Electronics / Mechatronics – BE or Diploma Engineering Qualification along with Managerial and Technical skills of - Analytical and logical; Communication and negotiation; Interpersonal and influencing skills; Learning Attitude; Multitask; Organized; Problem solving; Process Driven; Resourceful; Self Initiator; Target oriented and focused; Team working and coordination
ERP Knowledge, Installation and commissioning; Preventive and corrective maintenance; Sales and service process understanding; Service Engineering
Who We Are
Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (MRO) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.
Eeo
The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [Confidential Information]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
