SENIOR ENGINEER - ENGINEER

Fresher

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Early Applicant

Job Description

Should have Service Desk Knowledge with strong communication Skill.
Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot.
Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).
System Admin knowledge on Cloud and On-prem Infrastructure.
Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure.
End user issues troubleshooting.
Should have SOC (Security Operations) knowledge to handle Phishing Simulation other security Alerts.
Knowledge on any monitoring tool such as Logic Monitor / Solar Winds / Datadog / Site 24/7 etc.
On-Prem (must know AD, Domain Controller).
Must know Service-Now and familiar with ITIL process.
Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices.
Shift Timings will be:
7am to 4pm
3pm to 12am
11pm to 8am