Senior Engineer, Digital Workplaces - R01570290
Senior Engineer, Digital Workplaces - R01570290
Brillio4-6 Years
- Posted 8 hours ago
- Be among the first 10 applicants
Job Description
Senior Engineer, Cloud Engineering
Job requirements
Experience Range: With 4 to 6 years of experience in IT Service Desk, Help Desk, or Technical Support roles, including supporting enterprise end users Key Responsibilities:
Job requirements
Experience Range: With 4 to 6 years of experience in IT Service Desk, Help Desk, or Technical Support roles, including supporting enterprise end users Key Responsibilities:
- Provide Level 1 technical support to end users via phone, email, chat, and ticketing tools, ensuring timely and accurate incident resolution within agreed SLA timelines
- Log, categorize, prioritize, and resolve incidents, escalating unresolved issues to Level 2 or Level 3 support teams as appropriate
- Fulfill service requests such as password resets, account provisioning and deprovisioning, Microsoft 365 application support, VPN access, software installations, printer support, and access management, adhering to established processes and policies
- Troubleshoot issues related to Windows operating systems, Microsoft Office applications, Outlook, Teams, OneDrive, and productivity tools across laptops, desktops, mobile devices, printers, and peripherals
- Assist users with remote connectivity and collaboration tools, ensuring seamless access and functionality
- Maintain and update knowledge base articles, FAQs, and troubleshooting documentation, actively contributing to process improvements and automation initiatives
- Deliver excellent customer service by communicating effectively with stakeholders, providing regular status updates, conducting follow-ups, and ensuring customer satisfaction
- Adhere to ITIL-based Incident, Request, Problem, and Change Management processes, maintaining compliance with information security, data privacy, and accurate documentation of all support activities
- Windows 10/11 administration
- Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint)
- Active Directory user management
- Azure Active Directory (Azure AD / Entra ID) basics
- VPN and remote access support
- Experience with ticketing tools such as ServiceNow, Jira, Remedy, or Freshservice
- Basic networking concepts including DNS, DHCP, and TCP/IP
- Intune or Endpoint Manager administration
- Exchange Online administration
- Multi-Factor Authentication (MFA) management
- Device management and asset tracking
- PowerShell scripting basics
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a closely related discipline
- Relevant certifications such as ITIL Foundation, Microsoft 365 Fundamentals (MS-900), Azure Fundamentals (AZ-900), CompTIA A+, or CompTIA Network+ are preferred
More Info
Job Type:
Industry:
Function:
Employment Type:
Key Skills
OneDrive
Multi-Factor Authentication (MFA) management
Azure Active Directory Azure AD Entra ID basics
Exchange Online administration
Intune or Endpoint Manager administration
PowerShell scripting basics
Windows 10 11 administration
SharePoint)
Microsoft 365 suite (Outlook
Active Directory user management
VPN and remote access support
Teams
Device management and asset tracking
About Company
Skills:
Excel, Word, Ms Office Suite, Powerpoint, Sharepoint, bid software
Skills:
Crestron, Cisco, AV Systems, Control Systems, network-based AV, Audio Processors, Documentation, vendor management, VC platforms, Displays, Poly, AMX, mixers, project tracking tools, Teams Rooms, extron, Zoom
Skills:
watergems , microdrainage , mx road , CDE- ProjectWise, Civil3D, Revit, InfoDrainage, Navisworks, MS Teams, BIM 360, Sharepoint, inroads, Microstation, CausewayFlow, Open Roads, PCSWMM, CivilStorm, Sewergems
Skills:
Sharepoint Online, PowerShell, Intune, Exchange Online, Microsoft 365, Python, Mac Os, Active Directory, OneDrive, Microsoft Defender, Teams, Microsoft Entra
Skills:
Apis, Pyspark, Ecc, Azure Databricks, Sql Db, Sql, Azure Cloud, Bw, Python, Metadata-driven control-table-based ingestion framework, Data ingestion pipeline design, SAP SFDC, Sharepoint