Senior Engineer / Assistant Manager - Service Sales

The purpose of the role is to take care of core 2 and core 3 maintenance and modernization customers by phone and ensure that we respond to their requirements and contact them proactively. He/ She spends most of the time building new relationships and selling maintenance contracts and related digital services outside current customer base

What will you be doing

Customer relationship management

. Proactively develops and creates customer relationships in his/her area of responsibility

. Is accountable for developing KONE position in his/her customer base or market area

. Creates and communicates leads and sales opportunities for entire KONE sales team (e.g. cross-selling)

. Ensures customer satisfaction and solves complaints with the rest of KONE team

. Documents the customer and contact information, maintains customer data

Sell

. Proactively generates opportunities from outside current customer base,

. Handles RFQs

. Is accountable for leads, opportunities, orders and contracts to meet the sales budget and pricing targets

. Is accountable for finding customer needs and that KONE's solution matches with the needs

. Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts within his/her authority

. Validates that the contents of the contract are in line with the negotiation process outcome

. Maintains full information of opportunities, tasks and visits (sales funnel management)

. Responsible for timely and accurate reporting in CRM

. Responsible for gathering relevant information about market and competitors from the field

. Supports the finance function in money collection.

. Drives execution of her/his individual sales plan

What do we offer

• Career progression opportunities within a global organisation

• Total reward elements that engage and motivate our employees and help us make KONE a great place to work

• Comprehensive learning and development programs covering a wide range of professional skills