Senior Engg/Technical Lead, Product Support

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid and helped to avoid around 9 million tons of CO2 in FY 2023. With sales of USD 2.0 billion in FY 2023, Landis+Gyr employs around 6,900 talented people across five continents.

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better!

About Landis+Gyr

At Landis+Gyr, we don't just manage energy-we lead the transformation toward a smarter and more sustainable energy future.

With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.

Today, our global team of about 7,000 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.

About the Team

You'll be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions.

Our team operates across (e.g., EMEA, APAC, Americas) and partners closely with key stakeholders including (e.g., Product Development, Utilities, Engineering). You'll work on high-impact projects that shape the future of energy innovation and grid modernization.

About the Role

The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk /Program teams, etc.

The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers business functions, and superior customer service and troubleshooting skills.

Key Responsibilities & Skills

Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines

. Lead projects that will increase productivity or customer service

. Provide end-to-end troubleshooting for the deployed products & solutions

. Provide root cause analysis and recommend solutions for advanced support issues

. Proactively follow through on customer issues to ensure customers concerns are

addressed accurately and promptly

. Implement emergency fixes for critical issues

. Act as a liaison to the other business units within the Company

. Work with the other business units within the Company to enhance its product line

. Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis

. Don't have any night shifts

. Install system releases

Must have requirements:

• Masters/Bachelor's Degree in Engineering or equivalent.
• Proven ability to multi-task.
• Strong interpersonal and communication skills.
• Ability to work independently or with a team.

Behavioural Competencies:

• Excellent communication skills (both verbal and written).
• Adaptive and collaborative team approach.
• Ability to build strong relationships across departments.

Why Join Us

It's an exciting time to be part of Landis+Gyr!
We're shaping a more sustainable future while empowering our people to thrive and grow.

What we offer:

• Competitive compensation and region-specific benefits
• Comprehensive employee development programs, including mentorship and training opportunities
• A diverse, inclusive, and global culture that champions innovation and continuous growth

At Landis+Gyr, we believe in the power of collaboration, lifelong learning, and driving meaningful impact.

Let's create a greener, smarter tomorrow-together.

Ready to Apply :

Ready to power your career and shape a smarter energy future Apply today and become a part of Landis+Gyr s mission to make a lasting impact.

Submit your resume by clicking theApplylink or visiting our. Be sure to answer all question shared with the post.

Applications will be reviewed on a rolling basis, and interviews may begin before the closing date.

#EnergizeYourCareer #EmpoweringPeopleEnergizingtheFuture, #InnovationgforaSmarterGreenerTomorrow.

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.