Senior Engagement and Admissions Specialist

About Us

Acumen, established in 2008 under the Sannam S4 Group umbrella, is a premier internationalisation partner for educational institutions worldwide. Originating in India, we have expanded our services across Asia, North America, and beyond, providing comprehensive support to universities and organisations embarking on their global journeys.

Our Mission and Approach

Driven by research and rich data insights, Acumen offers innovative solutions tailored to the unique needs of each partner. Our end-to-end services empower educational institutions to establish and enhance their international presence, ensuring they receive trusted guidance and expertise at every step.

Global Reach and Services

With a strong presence in India, South and Southeast Asia, and North America, Acumen delivers excellence in education consulting, advisory, and implementation. Our services include in-country representation, high school engagement, agent management, enrollment services, and strategic consulting, all designed to help institutions thrive in today's competitive international education landscape.

Our Team and Values

Our diverse team of over 300 professionals, with a 70% female representation, embodies our core values: Collaboration, Agility, Impact, Empowerment, and Integrity. This commitment to diversity and inclusion fosters a dynamic and supportive environment, enabling us to deliver impactful solutions to our partners.

Why Choose Acumen

Our unique understanding of the education sector, combined with a people-first approach and student-focused insights, has made us an invaluable partner for educational institutions globally. We prioritise your needs, offering practitioner-led expertise and end-to-end support without taking commissions or selling services directly to students, ensuring our focus remains solely on enhancing your institution's success.

Partner with Acumen to navigate the complexities of international education and achieve sustainable growth in the global arena.

The Opportunity

The Senior Engagement and Admissions Specialist will play a critical role in delivering an exceptional student experience by managing the end-to-end admissions and engagement journey for prospective students. Working on behalf of Acumen's strategic university partners, the role will focus on student services, engagement, admissions coordination, and stakeholder management to ensure a seamless and high-quality applicant experience.

This is a highly client-facing role that requires continuous coordination with students, parents, university partners, and internal teams. The ideal candidate will possess strong communication and relationship management skills, a student-first mindset, and the ability to manage multiple student interactions while ensuring operational excellence and service quality.

Role Summary :

Key Responsibilities

Student Services & Engagement

• Act as the primary point of contact for prospective students throughout their admissions and onboarding journey.
• Deliver a seamless and high-quality student experience by providing timely guidance, support and issue resolution.
• Conduct phone consultations with students to understand their academic background, interests and study abroad aspirations.
• Build strong relationships with students through regular engagement, structured follow-ups, and proactive communication.
• Ensure students remain informed and supported at every stage of the admissions process.
• Track student progress and follow up on pending documents, applications, and enrolment-related activities.
• Address student and parent queries related to admissions, onboarding, documentation, and university policies with professionalism and empathy.
• Support onboarding activities and ensure a smooth transition from application to enrolment.

Client & Stakeholder Coordination

• Coordinate closely with university partners and internal stakeholders to ensure smooth execution of admissions and student engagement activities.
• Maintain continuous communication with clients regarding student status updates, application progress, and service delivery.
• Collaborate with admissions, operations and academic teams to enhance the student experience and improve service quality.
• Represent partner universities at recruitment events, fairs, webinars and outreach activities when required.

Admissions Operations & Reporting

• Manage and maintain accurate student records, application data, and engagement activities within CRM systems.
• Ensure timely updates and proper documentation after every student interaction.
• Monitor admissions pipelines and conversion metrics to support enrolment goals.
• Work across CRM platforms, student management systems and operational tools to support admissions processes efficiently.
• Ensure adherence to university policies, admissions procedures, compliance standards and internal SOPs.
• Process applications and related documentation within agreed timelines and quality standards.

Qualifications and Experience:

• Bachelor's degree in Education, Business, International Relations, Mass Communication, or a related field.
• 3–4 years of experience in student services, admissions counselling, student engagement, customer success, or client-facing roles within the education or ed-tech sector.
• Experience managing student interactions, admissions coordination and CRM-based workflows is preferred.
• Prior experience in international education or university partnerships will be an advantage.

Skills and Competencies:

• Excellent communication skills - Written and spoken English
• Strong interpersonal and stakeholder management skills.
• Student-centric mindset with a passion for delivering exceptional service experiences.
• Strong coordination, follow-up and multitasking abilities.
• Ability to manage multiple students and priorities simultaneously.
• Strong problem-solving and relationship management skills.
• Comfortable working with CRM systems and student management platforms
• Process-oriented approach with attention to detail and operational accuracy.

If you are passionate about student success, engagement, and delivering exceptional student experiences while working with global university partners, this opportunity is for you.

Website Address: www.acumen.education

Social Media: https://www.linkedin.com/company/acumen-edu/