Location Name: Pune Corporate Office - Mantri
Job Purpose
To provide Level 2 technical support for Azure infrastructure and services in a complex, high-availability environment. The role involves supporting day-to-day cloud operations, resolving escalated issues, assisting in large-scale cloud migrations, and ensuring performance, security, and reliability of mission-critical workloads hosted on Azure.
Duties And Responsibilities
A- Minimum required Accountabilities for this role
B- Additional Accountabilities Pertaining To The Role
Major Challenges
- Supporting heavy workloads in a multi-account, multi-region Azure environment.
- Ensuring high availability and performance during live migrations or failover activities.
- Managing escalated issues across a hybrid cloud or legacy-to-cloud migration setup.
- Maintaining compliance, security, and monitoring standards in a dynamic infrastructure environment.
- Collaborating across multiple teams (infra, security, application, DevOps) under tight SLAs.
Required Qualifications And Experience
- Qualifications
- Graduation in Computer Science, Information Technology, or a related field.
- 7 to 8 years of hands-on experience in Azure Infrastructure support or System Administration.
- Work Experience
- Strong experience with Azure core services:virtual Machine, storage, IAM, virtual Network, monitor, Postgresql, Load Balancers, Function app, ACA, AKS, ACR, private endpoint.
- Solid understanding of cloud networking (NAT gateways, route tables, Network security groups).
- Ability to troubleshoot Linux/Windows VMs in Azure.
- Experience with scripting and automation using Bash, PowerShell, or Python.
- Familiarity with Infrastructure as Code tools like Terraform.
- Knowledge of backup, DR, and cost optimization strategies.
- Clear communication and incident handling skills.
- Execute operational tasks: instance resizing, disk expansion, snapshot verification, patching, etc.
- Ensure security compliance and policy enforcement via IAM roles, KMS, Storage policies, and encryption.
- Maintain detailed documentation including infrastructure diagrams, runbooks, and SOPs.
- Participate in incident management and root cause analysis (RCA) for high-severity issues.
