Senior Director, Operations

Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

As an Operations Leader you will be responsible for overseeing Service Delivery for US Telecom accounts and help us continue building our presence within the function. You will drive revenue growth, acquire new clients, and support our transformation initiatives to elevate our position in the market. The ideal candidate will be a subject matter expert (SME) with a proven track record in Telecom domain and a passion for leading high-performing teams.

The Responsibilities

• Managing large-scale operations for multiple US Telecom programs
• Managing financial, cost control, and data management requirements of the process
• Implement company-wide management-approved strategies.
• Align with seniors, peers, and team to make decisions for operational activities and set strategic goals.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Perform follow-ups with clients and create a close relationship with decision-makers to create new business opportunities.
• Ensure continuous improvement and propose outside-the-box solutions.
• Establishes quantitative and qualitative metrics, guidelines, and standards for evaluating the company's efficiency and effectiveness and identifying opportunities for improvement.
• Reviews, analyses, and evaluates business procedures.
• Implement policies and procedures that will improve day-to-day operations.
• Plans direct, control, implement, evaluate, monitor, and forecast budgets to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers, meets with entire operations staff to maintain morale.
• Improve customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among teams.
• Projects a positive image of the organization to employees, customers, industry, and community

The Qualifications

• Bachelor's degree or above preferred.
• Minimum 13 years of experience in operations with good experience in Upselling and Sales in International US Telecom domain in BPO (Outsourcing) industry
• Analytical thinking, proactive attitude.
• Strong experience in P&L management, people, and Business Management
• Must be highly detail-oriented, productive, accountable, and work under tight deadlines when needed.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with the ability to develop and execute business plans.
• Experience in implementing innovative solutions and driving transformation initiatives.
• Demonstrated ability to manage complex projects and deliver results in a dynamic environment.
• Experience in Financial Management, Budget Margin, and P&L.

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.