Job Description: Occupancy Planning Lead
What this job involves:
As an Occupancy Planning Lead at JLL, you'll be at the forefront of shaping a brighter way for our clients and fellow employees while playing a crucial role in assuring delivery of JLL best practices via Occupancy Planning & Management products, solutions, and tools to our real estate clients. In this leadership role, you'll leverage your expertise to optimize space utilization, enhance workplace efficiency, and create environments where teams can thrive. You'll serve as an account leader for delivery of Occupancy Planning and Management, bringing best practices, industry insight and thought leadership to accounts while acting as a trusted advisor to clients, Account Directors, and teams.
What your day-to-day will look like:
Strategic Leadership & Client Management:
- Analyze current space utilization and develop data-driven occupancy strategies
- Foster critical relationships between various individuals and organizations while ensuring coordination and collaboration among various JLL businesses
- Act as a Subject Matter Expert (SME) for key systems/processes and client deliverables
- Collaborate with cross-functional teams to create and implement space plans
Team Management & Development:
- Manage a team, train and mentor as needed
- Think strategically, simplify the complex, see the big picture, and drive results
- Go above and beyond to help with any tasks and solve problems effectively
Space Planning & Analysis:
- Conduct regular occupancy audits and provide recommendations for improvement
- Manage space allocation requests and coordinate moves, adds, and changes
- Plan and manage portfolios while maximizing space utilization
- Assist clients in their migration plans, group, and individual moves
- Review, prepare, and update project status reports on actual versus projected seat demand
Reporting & Communication:
- Develop and maintain occupancy reports and dashboards for stakeholders
- Create accurate and credible planning reports to support Corporate Real Estate decision making including space, demand and utilization tracking
- Report on current supply and capacity, and forecast inventory changes
- Consolidate data and floor plans into PowerPoint presentations for clients
Continuous Improvement:
- Identify opportunities for cost savings and efficiency improvements in space utilization
- Ensure compliance with workplace standards and regulations
- Implement flex office, hoteling, and alternative workplace solutions programs
Required Skills and Experience:
- Bachelor's degree in Real Estate, Finance, Architecture, Design, Construction Management, Facilities Management, or related field
- 8-15 years of progressively responsible experience in managing occupancy, space, move management, and change management processes across a broad geography
- Expert level data analytical skills and mastery of Sheets and Excel
- CAFM system and AutoCAD experience
- Proficiency in Microsoft Office Suite and Google Suites
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills, including active listening and the ability to engage at all levels of leadership from administrative to executive level
- Ability to manage multiple projects and deadlines effectively
- Strong working knowledge of architectural drawings and furniture systems
- Knowledge of workplace trends and best practices in space utilization
Desired or Preferred Experience and Technical Skills:
- Master's degree in Business, Facilities Management or related field
- Professional certifications (e.g., CFM, IFMA)
- Experience with BIM software and technologies
- Knowledge of sustainability practices in workplace design
- Familiarity with change management principles
- Experience in a global corporate environment
- Demonstrated ability to drive innovation in space planning and utilization
- High level of performance in project budgeting and scheduling
At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams. Join us in taking the more inspiring, innovative, and optimistic path toward success in the dynamic world of occupancy planning leadership.
