Senior Director, Infrastructure Operations

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Lead of Infrastructure Operations

Role Summary

The leader of Infrastructure Operations is responsible for maintaining platform reliability, operational efficiency and service quality across production and supporting environments, prioritising incident prevention, rapid incident resolution and structured change to protect service levels and user experience.

Responsibilities
. Maintain platform reliability, operational efficiency and service quality across production and supporting environments.
. Prioritize incident prevention, rapid incident resolution and structured change to protect service levels and user experience.
. Define operational processes, manage incident and problem resolution workflows, oversee capacity planning, and coordinate scheduled maintenance.
. Establish and monitor performance metrics, deliver regular operational reporting, and present risks and improvement opportunities to stakeholders.
. Drive process standardisation, identify automation opportunities, and ensure operational documentation is current and accessible.
. Partner with HR & Talent Acquisition on hiring and retention, with a view to becoming an employer of choice.

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