Job Description

Senior Director

Global Delivery & Portfolio Management (AI, Engineering, Support & Testing)

Role Summary

We are looking for a highly accomplished, hands-on Senior Director to lead and scale multiple global portfolios across AI, Application Development, Support, and Testing engagements. This role requires a strong mix of delivery leadership, innovation mindset, client partnership, and P&L ownership. The ideal candidate is a builder—someone who can operate at bothstrategic and ground level, drive transformation through AI and engineering excellence, and act as a trusted advisor to senior client stakeholders.

Key Responsibilities

Portfolio & Delivery Leadership

Own and manage multiple large-scale portfolios spanning AI,Development, Support, and Testing engagements.
Ensure consistent delivery excellence across programs with strong governance, metrics, and execution rigor.
Drive standardization while allowing flexibility across varied engagement models (managed services, T&M, outcome-based).
Actively review delivery health, risks, escalations, and corrective actions across accounts.

Global Team Management

Lead and scale large, globally distributed teams across multiple geographies and time zones.
Build strong second-line leadership (Directors, Delivery Managers, Architects).
Drive a high-performance culture focused on accountability, innovation, and continuous improvement.
Oversee workforce planning, utilization, attrition management, and succession planning.

Client & Stakeholder Management

Serve as executive sponsor for key strategic accounts.
Build long-term, trusted relationships with senior client stakeholders (VP, SVP, CXO levels).
Lead complex client conversations including escalations, renewals,scope expansion, and value realization.
Partner with sales and account teams to drive account growth and cross-service adoption.

Innovation & Transformation

Drive AI-led transformation across delivery, support, testing, and engineering workflows.
Champion adoption of automation, GenAI, AI-assisted QA, intelligent support models, and modern engineering practices.
Convert innovation ideas into scalable offerings and measurable business outcomes.
Balance innovation with delivery stability and risk management.

Financial & P&L Ownership

Own P&L responsibility for assigned portfolios, including revenue, margin, cost optimization, and forecasting.
Drive profitability through operational efficiency, pyramid optimization, and right-shoring strategies.