At JLL we embrace different perspectives, and we embrace yours!
You will bring your entrepreneurial spirit and client relationship management expertise to ensure that the relationship between JLL and Schneider Electric is maintained at the highest levels. You will be recognized by Schneider Electric as a valued advisor who delivers innovative solutions and ensures that both Schneider Electric and the JLL account team have full access to the necessary resources required to meet account objectives and Schneider Electric's strategic priorities.
Client/Stakeholder Management
- Maintain a high level of client relationships at the highest levels.
- Ensure Schneider Electric is provided with a consistent framework and resource base to drive service delivery integration.
- Develop in-depth understanding of Schneider Electric's issues to allow the provision of meaningful advice and direction.
- Single point of contact for resolving issues, and for expanding use of JLL's services
- Ensure no overlap or conflicting activities, or conflict of interest, in provision of services.
- Improve performance via ongoing monitoring of client relationships, applying strategic thinking, planning and efficient operations.
- Ensure no overlap or conflicting activities, or conflict of interest, in provision of services.
- Empower the Account team to gain in-depth understanding of Schneider Electric's key issues.
- Support the Account team to be high performing and engaged.
- Transfer best practices by participating with a community of JLL Client Relationship Managers who can share information, success stories, challenges, and opportunities.
- Establish the vision and strategy of the account plans and ensure the client receives exceptional delivery of their requirements.
- Understanding the client's key business drivers, focus on the account team to ensure those priorities are aligned with our deliverables.
- Work with support functions (HR, SCMP, EOS and Finance) to ensure smooth delivery at all sites.
Financial Management
- Meet the agreed growth targets for the account.
- Be responsible for the achievement of the agreed financial targets for the account; revenue, expenses, and debtor's targets.
- Looking for opportunities to cross-sell services.
- Assist finance teams for collection of fees from clients and tracking of outstanding payments.
- Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
- Actively manage the professional development of all direct reports
Contract Management
- Ensure adherence to the contract.
- Assist RAD and Facilities Managers for the achievement of key performance indicators, service levels and other measures as contracted.
- Assist and manage the change control process.
- Work with Account Managers to ensure governance is followed at all locations.
Operations
- Assist with the implementation of technology systems to support service delivery and ensure the required reporting from the systems.
- Develop and implement standard operating procedures and processes for new accounts.
- Develop, implement, and manage all local initiatives and programs for the IFM team.
- Drive client specific initiatives such as savings targets, benchmarking, and best practices.
- Source, transfer, and implement best practices to the account.
- Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems, and HR practices.
- Establish consistency in the monthly reporting across the JLL portfolio.
- Prepare regional reporting to the satisfaction of the Client.
Performance objectives
- Work with the account team to ensure that all KPIs, as agreed with Schneider Electric, are achieved.
- Ensure compliance with internal Mandatory Account Deliverables (MADs)
- Consistent levels of Schneider Electric's engagement to ensure ongoing client satisfaction.
- Exceptional service delivery and year on year account growth
Key Qualifications And Experience
- Has handled complex account structures, either running multiple teams, across multiple locations with multiple clients and account models
- Has experience in handling client sensitivities knowing when to escalate with urgency, or how to de-escalate certain risks.
- Deep experience with infrastructure and /or large corporate clients at snr executive level.
- Demonstrated ability to lead, manage and influence business relationships in a positive direction including negotiation and successful conflict resolution.
- Proven capacity to successfully manage a business contract includes the ability to understand, interpret and respond to management, operational and financial information, and trends.
- Experience in developing portfolio strategic plans.
- Client Satisfaction
- High level of communication within the organization and with the client.
- Continuous improvement in the following
- Staff morale and satisfaction.
- Client satisfaction
- Improvement and savings initiatives for the client.
- Identification of business opportunities for JLL within the client's facilities.
Ensure we achieve KPI targets for the account.
- A university degree or professional qualification in engineering, real estate, or facility management
- Above 10 years of practical experience in property or facility management
- Ability to think laterally and deliver innovative solutions.
- Strong leadership, people, and communication skills
Excellent command of spoken and written English.
