Senior Digital Product Designer

About Albertsons Companies Inc. (ACI):

As a leading food and drug retailer in the United States, Albertsons Companies, Inc. operates over 2,200 stores across 35 states and the District of Columbia. Our well-known banners across the United States, including Albertsons, Safeway, Vons, Jewel-Osco and others, serve more than 36 million U.S customers each week.

We build and shape technology solutions that solve customers problems every day, making things easier for them when they shop with us online or in a store. We have made bold, strategic moves to migrate and modernize our core foundational capabilities, positioning ourselves as the first fully cloud-based grocery tech company in the industry.

Our success is built on a one-team approach, driven by the desire to understand and enhance the customer experience. By constantly pushing the boundaries of retail, we are transforming shopping into an experience that is easy, efficient, fun and engaging.

About Albertsons India Capability Center:

At Albertsons India Capability Center, we're not just pushing the boundaries of technology and retail innovation, we're cultivating a space where ideas flourish and careers thrive. Our workplace in India is a vital extension of the Albertsons Companies Inc. workforce and important to the next phase in the company's technology journey to support millions of customers lives every day.

At the Albertsons India Capability Center, we are raising the bar to grow across Technology & Engineering, AI, Digital and other company functions, and transform a 165-year-old American retailer. At Albertsons India Capability Center, associates collaborate directly with international teams, enhancing decision-making processes and organizational agility through exciting and pivotal projects. Your work will make history and help millions of lives each day come together around the joys of food and inspire their well-being.

About the Role:

The Associate App & Retail AI team at ACI is building the internal associate-facing application used by 200,000+ employees across 2,300+ stores. As a Senior Digital Product Designer, you will be embedded within the Workforce management product team, and will play a key role in shaping intuitive, scalable, and intelligent experiences that support frontline retail operations.

You will work closely with Product, Engineering, and Data teams to design end-to-end experiences across mobile and tablet platforms, with a growing focus on AI-powered interactions, automation, and decision support tools.

Key Responsibilities:

Product & Experience Design:

• Translate product requirements and business goals into end-to-end user experiences — from discovery through production.
• Create wireframes, prototypes, and high-fidelity designs using Figma or similar tools.
• Design for multiple platforms (mobile and tablet), ensuring consistency and usability across devices.
• Develop user journeys, interaction models, and information architecture for complex workflows.

AI & Intelligent Experience Design:

• Design conversational interfaces, AI-assisted workflows, and chatbot experiences (voice and text).
• Collaborate with AI/ML teams to integrate intelligent features such as recommendations, automation, and predictive experiences.
• Ensure AI interactions are transparent, explainable, and user-centric (e.g., trust, feedback loops, error handling).
• Leverage AI tools (e.g., generative design tools, prototyping assistants, research synthesis tools) to accelerate design workflows.
• Stay current with emerging AI design patterns, ethical considerations, and human-AI interaction principles.

User Research & Data-Driven Design:

• Plan and conduct UX research (usability testing, interviews, field studies, surveys).
• Synthesize qualitative and quantitative insights to inform design decisions.
• Use analytics, A/B testing, and behavioral data to iterate and optimize experiences.
• Advocate for user-centered design through evidence-based insights.

Design Systems & Scalability:

• Contribute to and maintain a scalable design system, ensuring consistency across the product ecosystem.
• Define reusable components, interaction patterns, and documentation.
• Partner with engineering to ensure accurate implementation and design quality.

Cross-Functional Collaboration:

• Work closely with Product Managers, Engineers, Data Scientists, and Business stakeholders.
• Participate in Agile ceremonies and contribute to product strategy discussions.
• Communicate design rationale clearly through presentations, storytelling, and documentation.

Accessibility & Inclusive Design:

• Ensure designs meet accessibility standards (WCAG) and support diverse user needs.
• Design for varying levels of digital literacy, especially in frontline retail environments.

Continuous Improvement & Innovation:

• Identify usability issues and proactively propose improvements.
• Explore emerging technologies, tools, and design trends to continuously evolve the product.
• Mentor junior designers and contribute to growing the design culture.

Experience Required:

• 8–10 years of product design experience, with a strong portfolio demonstrating end-to-end UX/UI design for mobile applications.
• Proven experience designing for phone, desktop and tablet
• Demonstrated ability to design conversational AI, chatbot flows, or other AI-embedded interaction patterns.
• Strong UX research capability — comfortable planning, executing, and synthesizing research to drive design decisions.
• Experience working within Agile product teams in close collaboration with product managers and engineers.
• Background in enterprise, workforce, or consumer applications with large-scale user bases is highly valued.
• Familiarity with Retail or frontline workforce contexts is a strong plus.