- Write and maintain comprehensive technical, yet user-friendly, documentation for owned Harness product(s) including user guides, tutorials, videos, API references, and troubleshooting resources
- Identify & create content that reduces customer time-to-value
- Develop code examples, configuration samples, and best practices documentation
- Work closely with product managers and engineers to understand feature requirements, user stories, and technical details and align documentation with product release cycles
- Own technical documentation of a function thereby enabling strong adoption of the function.
Quality & Standards Implementation
- Follow and help refine documentation standards, style guides, and content templates
- Participate in content audits, cross-product reviews and provide constructive feedback to peers
- Ensure continuous improvement by tracking documentation quality metrics for owned product and focusing on improvements over time
- Constantly gather feedback from endusers and improve the consumption experience for end-users.
Customer-Focused Content Strategy
- Partner with customer success and support teams to identify common user questions, feedback, and pain points
- Develop persona-based content that serves different user types (developers, DevOps engineers, platform teams) & reflects real-world use cases
- Support sales ,marketing and customer success teams with technical content for customer engagements
Required Qualifications
- 5+ years of experience writing technical documentation, preferably in B2B software or developer tools
- Good understanding of software development practices, CI/CD pipelines, and DevOps workflows
- Proficiency and experience with modern documentation tools and platforms
- Familiarity with markup languages (Markdown, HTML) and version control systems (Git)
- Experience with scripting languages and creating code or config-as-code samples
- Excellent writing and communication skills with ability to explain complex technical concepts clearly
- Experience working with engineering and product teams in agile development environments
- Experience owning technical documentation of a function
- Experience building product onboarding material such as code samples, demos, and tools
Desired Attributes
- Technical Curiosity: Genuine interest in understanding how complex software systems work and enthusiasm for learning new technologies. Be hands-on. Develop and maintain resources for developers, such as demos and software tools, code samples, documentation, how-to guides, and tutorials.
- User Empathy: Natural ability to put yourself in the customers shoes and anticipate their needs and challenges
- Attention to Detail: Commitment to accuracy and quality in all written and multimedia content. Stellar written and verbal communication skills
- Collaborative Spirit: Comfortable working cross-functionally and across time zones, and building relationships with technical teams. Partner with every Marketing function to develop the best content and great product narratives.
- Adaptability: Ability to thrive in a fast-paced environment with changing priorities and rapid product evolution
- Growth Mindset: Eagerness to develop new skills and take on increasing responsibilities over time
Nice To Have
- Background in software engineering, computer science, or related technical field
- Understanding of Platform Engineering and DevOps practices followed by mid to large organizations
- Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes)
- Experience creating video content or multimedia documentation
- Previous work at a DevOps, developer tools, or infrastructure software company
- Understanding of technical SEO and content optimization practices
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