Senior Design Manager

JOB DESCRIPTION

As an Associate General Manager - Design, you will own the revenue of a region and manage the critical growth and performance

metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches,

internal process improvements, category expansion, vendor base etc.

• Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.

Have a strong understanding of both the design requisites and customer experience required to maximize business

results.

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Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers,

Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).

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• Developing the ecosystem for successful Design experience both for the internal teams and the customers.

Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and

essential home improvement services for the region.

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Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales /

category penetration, C-sat - happy customer experience, E-sat - happy team members.

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Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve

continuously.

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EXPERTISE AND QUALIFICATIONS

• B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.

Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s)

or selling design products/services through a bunch of designers.

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Strong attention to detail and excellent written and oral communication skills and ability to convey business

requirements and needs in a clear, concise, and effective manner.

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• Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.

• Strong leadership and people management skills (direct team reporting in past roles a must)

Possesses significant personal and professional drive to continuously improve the standing of Design and Design

experience.

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• Deep understanding of interior fit-out industry, processes, market trends etc.

• Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc.

Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course

correct. Reward appropriately.

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• Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.

• Be the Livspace leader in the representative region. Be hungry, humble and lean.