Senior Delivery Manager

Job Description

Role Purpose

The candidate will lead a team of software engineers to analyse, design, build, deploy enterprise applications for both internal and external customers.

Responsibilities

• Coach internal development team, to apply Agile principles and practices to deliver business value
• Translate business need to technical requirement using technology to resolve business challenges.
• Partner with business teams to elicit business needs through human-centric, visual methods such as service journeys and develop the appropriate business case
• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with delivery and support teams to understand and address technical problems (Operations & Maintenance phase)
• Evaluate and recommend agile software engineering practices to the team
• Remove impediments or guide the team to remove impediments
• Build a trusting and safe environment where problems can be raised without fear of judgement, with an emphasis on problem solving.
• Improve transparency, radiate information and over-communicate
• Improve the velocity of the development team, at a sustainable pace for the team
• Educate and support the Product Owner, especially with respect to product backlog refining, vendor management and internal stakeholder management
• Adhere to the Agile Software Development Methodologies
• Ensuring that projects are delivered on time, within budget, meet business requirements, Operations, Maintenance and Monitoring of Systems
• Comply with IT governance framework, including security and resilience.
• Lead/coordinate/liaise with client and auditors for various audits and oversee the implementation of QMS

Qualifications

• Degree in Engineering or related field with at least 10 years of working experience preferably in the government sectors, telecommunications, IT, or technology fields.
• Proven experience in both Day 1 (implementation) and Day 2 (maintenance) roles
• At least 5 years of Project Management experience
• At least 2 years experience in a Scrum Master (Certified) or equivalent software delivery role
• At least 3 years working experience in an agile environment as a full stacked developer or technical lead
• Working experience with Low Code development platforms, Atlassian products will be an added advantage
• Participated in full software or product development cycles, preferably using Agile Methodology with past development experience
• Working knowledge of Scrum, LeSS and Kanban frameworks will be an added advantage
• Working knowledge of design thinking and workshop facilitation will be an added advantage
• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management
• Strong analytical, conceptualisation and problem solving skills
• Excellent communication skills with the ability to pitch ideas and influence stakeholders
• Able to operate in a fast moving and dynamic environment with strict deadlines.
• Proven experience in IT business analysis, application solutioning and design, and testing
• Excellent stakeholder engagement and communication skill