Company Name: WillWareTechnologies
Role:Senior Data Specialist
Experience:6+Years
Location: Pune
Job Summary:
We are looking for an experienced Senior Data Specialist to lead document collection operations and manage end-to-end workflow processes. This role requires a strong player-coach who can supervise a team, ensure SLA adherence, maintain data accuracy, and collaborate with cross-functional teams to drive operational excellence.
Key Responsibilities:
Team Leadership & Management:
- Lead and manage a team of data specialists with effective task allocation and performance monitoring
- Conduct regular 1:1s, mentorship, feedback sessions, and support team development
- Ensure discipline, attendance management, and adherence to company policies
- Maintain team productivity and workflow continuity
Operations & Delivery:
- Oversee daily BAU operations and document collection workflows
- Ensure timely task completion within defined SLAs
- Handle escalations and resolve operational issues proactively
- Provide floor support and manage workflow continuity
Document Collection & Data Management:
- Manage end-to-end document collection from multiple portals and sources
- Ensure accurate document upload into internal systems
- Monitor data pipelines, troubleshoot failures, and maintain workflow efficiency
- Conduct audits and validations to ensure data quality
Stakeholder Collaboration:
- Coordinate with onboarding, product, engineering, and external providers
- Track and resolve system issues through ticketing tools like Jira
- Support process optimization initiatives
Process Improvement & Training:
- Identify operational gaps and implement process improvements
- Support onboarding, training, and knowledge transfer
- Maintain SOPs and workflow documentation
Required Skills:
- 6+ years in Operations / Data Management / Fintech / Financial Services
- Strong team handling and stakeholder management experience
- Excellent analytical, problem-solving, and communication skills
- Experience with Jira, Salesforce, Google Suite, and Excel
- Strong documentation, SLA management, and quality control expertise
- Ability to manage multiple priorities in a fast-paced environment
Preferred Background:
- Fintech / Banking / KYC / Document Processing / Operations
- Team Lead / Process Lead / Data Operations Lead experience
