How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta Air Lines is seeking a highly analytical and technically skilled Data & Insights Analyst to support the HR Innovation & Employee Experience (HRIX) team and the QuickView platform. This role blends data engineering, analytics, and storytelling to deliver scalable insights that drive system performance, employee performance, and leader effectiveness.
This individual will own the design and delivery of scalable, user-driven dashboards and reporting solutions that translate complex system and workforce data into clear, actionable insights. The role will also partner closely with Product and IT teams to develop system health monitoring, utilization analytics, and performance measurement frameworks, ensuring leaders across the enterprise have real-time visibility into operational effectiveness.
Key Responsibilities
Data Modeling, Integration & Engineering
- Design, build, and maintain scalable data models and pipelines that integrate QuickView, HR, and system data sources.
- Aggregate and harmonize data across platforms to support enterprise reporting and analytics.
- Partner with IT to structure data for performance, scalability, and usability across reporting tools.
Dashboard Development & Data Storytelling
- Develop dynamic, scalable dashboards that serve multiple audiences (enterprise leaders, divisional leaders, frontline leaders, and individual users).
- Translate data into clear narratives that connect:
- System performance → Employee behavior → Leader effectiveness → Business outcomes
- Build intuitive visualizations that enable self-service insights and decision-making.
- Ensure dashboards are flexible, performant, and aligned to evolving business needs.
System Health & Utilization Analytics
- Partner with IT and product teams to build and maintain a system health dashboard, including:
- Job/service run status and reliability
- Data latency and pipeline performance
- System uptime and availability metrics
- Develop reporting on:
- Action-item generation and completion trends
- Backlog volume and aging
- User adoption and engagement metrics
- Feature utilization leveraging tools such as Adobe Analytics
Performance & Operational Reporting
- Deliver recurring and ad-hoc reporting for ACS, RES, TechOps, IFS, and enterprise leadership.
- Analyze trends in system utilization, adoption, compliance, and engagement across business units.
- Build enterprise roll-up views to provide a comprehensive picture of performance and utilization.
- Identify patterns, risks, and opportunities to improve operational effectiveness.
Data Quality, Governance & Monitoring
- Implement data validation, monitoring, and quality controls.
- Troubleshoot data issues related to accuracy, latency, or completeness.
- Ensure data governance standards and documentation are maintained.
Stakeholder Collaboration & Enablement
- Partner with Product, IT, HR, and business stakeholders to define requirements and deliver solutions.
- Provide insights and recommendations that influence product enhancements and operational strategies.
- Support user enablement through clear documentation, training materials, and guidance.
- Experience with Figma or similar tools for prototyping data experiences
Design Collaboration Model
- Collaborate with Product and Design to ensure dashboards and reporting solutions are user-centered, intuitive, and aligned to UX standards
- Develop low- to medium-fidelity prototypes (e.g., Figma) to rapidly iterate on dashboard layouts and data experiences
- Use design tools to validate ideas before development, reducing rework and accelerating delivery
- Partner with designers for final UX refinement on high-impact or enterprise-level features
Operational Flexibility & Cross-Training
- Participate in structured cross-training to develop working capability in user support workflows and system functionality
- Provide surge support for user inquiries, ticket triage, or issue resolution during high-volume periods
- Leverage direct user interaction experience to validate reporting outputs and identify data gaps
- Collaborate with User Support to incorporate real user feedback into analytics and reporting
What You Need To Succeed (Minimum Qualifications)
- Bachelor's degree in Computer Science, Information Systems, Analytics, or related field
- 4-6 years of experience in data analytics, data engineering, or business intelligence
- Strong experience with:
- SQL and data modeling
- Dashboard tools (e.g., QuickSight, Tableau, Power BI)
- Data visualization and storytelling best practices
- Experience working with cloud-based data platforms (AWS preferred: S3, Redshift, Glue, Athena)
- Ability to work with large, complex datasets and translate insights into business value
- Strong analytical thinking and problem-solving skills
- Excellent communication skills with the ability to present insights to both technical and non-technical audiences
Behavioral Competencies
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Experience building scalable, role-based dashboards for different user personas
- Experience with Adobe Analytics or similar digital analytics platforms
- Familiarity with system monitoring or observability concepts (e.g., system health metrics, pipelines, uptime tracking)
- Experience with Python, DBT, or modern data transformation tools
- Experience working with HR or workforce performance data
- Experience partnering with IT/product teams in an Agile environment
- Experience with Figma or similar tools for prototyping data experiences
Key Capabilities For Success
- Ability to connect data across systems to tell a cohesive performance story
- Strong focus on end-user experience and dashboard usability
- Balance of technical depth and business acumen
- Curiosity and continuous improvement mindset
- Bias for action and delivering scalable solutions
About The Company
What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.
For more information, please visit www.deltatechhub.com
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
