Senior Data Analyst F/M

What you will do

As Senior Data Analyst, you will interact with various stakeholders such as Solution lead, Architect, Business process Developer, capability lead and global teams to ensure that business reporting needs are fulfilled – based on ITSM and Foundation data. 

You will be part of IT Performance Management Team. This organization is gathering professionals in performance analytics using platforms such as Power Bi or ServiceNow Performance Analytics and expertise in architecture who are defining and supporting a healthy and sustainable development of our IT ecosystem.

Your main missions within this team will be to develop and maintain PowerBI / ServiceNOW Performance Analytics based reports and KPIs, propose improvements.

For this position we put as well high focus on interpersonal skills and attitude. You are passionate about people, customer value and Report, Dashboard and BI technology (not only PowerBI oriented).

Who are you

For this position, we are looking for a person with a strong ability in working in a group, who can inspire his / her colleagues and have a strong innovation spirit. You have an extensive and proven experience as a Data Analyst, and a good understanding and knowledge of the IT Delivery environment (ITSM mainly).

You are very skilled in PowerBI and ServiceNOW Performance Analytics (or at least, have an interest in this platform). You are willing in having an impact and in supporting business needs. You are comfortable in working in an Agile / DevOps environment.

You have a deep market knowledge and have an innovation mindset, always interested by the new or emerging technologies and solutions and able to identify opportunities, trends and best practices for Volvo.

You are autonomous, have a constructive mindset and you can take challenging decisions and participate to the design of solutions.

You have project Management skills including the ability to identify risks. You can conduct Governance meetings with various stakeholders and support decision making.

You have proven experience in Data Visualization and Modeling.

Appetence for Data science is needed on this domain as you will have to support AI, AA and Automation projects. Knowledge of Azure environment is a must.

You share core values according to the Volvo Way. You appreciate diversity and to work in cross-functional teams. You actively collaborate with various stakeholders and navigate with ease in a multi-cultural environment.

You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally.

Required competencies

• Proven expertise as Senior Data Analyst - in IT environment would be best (8 Years of experience min)
• Professional skills in PowerBI, certifications required. Experience or willingness to learn ServiceNow Platform Analytics service
• Microsoft Power Platforms knowledge required
• Good understanding the (business) processes and requirements
• Excellent analytical skills.
• Experience in Agile is needed
• Have already successfully supported an organization in a global context with analysis and managing good relationships with business partners and stakeholders.
• Knowledge of Volvo environment (ITSM related) is nice to have. ITIL V4 Foundation certification will be required.
• Presentation skills including the ability to effectively communicate with technical and non-technical audiences.
• Team player and committed to getting the job done
• Relevant university degree
• Complete proficiency in English required