Senior Customer Support Executive System Admin

Senior Customer Support Executive System Admin

Bengaluru | Customer Amazement | Full-time

Are you a true customer advocate and their trusted advisor

Are you obsessed about ensuring customers get the best out of the technology

Do you enjoy helping customers to optimally use the product Then this is the role for you!

The Impact you will create in the Job:

• Help customers with all tech challenges faced while using the product. 
• Responsible for getting the issues raised addressed to the core, and customers can be sent out campaigns successfully and access reports without any challenges. 
• Educating customers to ensure comfort in the usage of product/utility duties and responsibilities.
• Providing Support to Customers on their Queries
• Responsible for successful solving of customer tickets and handling chats or calls.
• Educating customers to ensure comfort in usage of product/utilities.
• Understanding & responding to primary-level customer queries / issues over chat, phone, or email / ticketing system.
• Provide product trainings / demos to the customers
• Resolve customer issues and strive towards positive customer feedback
• Setup necessary configurations for our clients so that they use our product.
• Analyze and identify process changes or product enhancements required & suggest if any
• Monitor internal alerts and raise alarms for critical issues.
• Be available at flexible shift timings for best customer experience

What do we look for

• Education: Graduation from a recognized university in the IT/engineering stream.
• Specialized knowledge of Linux and troubleshooting.
• Good knowledge about DNS, HTML, and CSS.
• Linux troubleshooting skills.
• Knowledge of JIRA, REST API, Zendesk, and Freshdesk.
• Be available at flexible shift timings for best customer experience
• Microsoft Excel/OpenOffice Calc and PowerPoint knowledge to draft and share reports.
• An experience of a minimum of 1-2 years in customer support is preferred.

Why Join Netcore

Netcore is the unified Customer Experience Platform (CEP) empowering 8,000+ global brands — including Flipkart, PhonePe, and BigBasket — to deliver hyper-personalized journeys at enterprise scale. Our AI-powered stack spans a

robust Customer Data Platform (CDP), omnichannel orchestration (email, SMS,WhatsApp, push, web), and predictive analytics for lifetime value optimization. We've driven 5x engagement lifts and $500M+ in client revenue uplift for

retail, fintech, and telco giants worldwide.

Join us and you'll help shape products used by leading global brands, working alongside a high-performing design and product team that values craftsmanship, experimentation, and continuous learning. At Netcore, growth isn't a buzzword — t's the culture. You'll work on cutting-edge AI/ML products alongside some of the sharpest minds in Martech, in an environment where what you deliver matters more than how long you've been around. It's fast-paced, ambitious, and offers real ownership from day one.

• Life at Netcore — culture, and employee experience

If you're passionate about creating software that doesn't just work, but feels exceptional — we'd love to hear from you.