Position Overview: We are seeking experienced Senior Customer Support Executives based in Mumbai, India, to join our remote team. The ideal candidate will have over 10 years of experience in digital marketing services and web solutions, with expertise in hosting, server management, and domain name administration. Proficiency in Hindi, Arabic, Urdu, and English is essential, as we serve clients globally.
Key Responsibilities:
- Provide exemplary customer support via various communication channels, including email, chat, and phone.
- Resolve complex client inquiries, technical issues, and service-related concerns promptly and effectively.
- Mentor and guide junior support team members, sharing expertise and best practices.
- Collaborate with cross-functional teams to ensure client satisfaction and issue resolution.
- Offer advanced technical guidance and insights to clients to maximize the value of our services.
- Maintain meticulous records of client interactions and issue resolution in our CRM system.
Qualifications:
- A minimum of 10 years of experience in digital marketing services and web solutions.
- Strong expertise in web hosting, server management, and domain name administration.
- Excellent communication skills in Hindi, Arabic, Urdu, and English.
- Proven track record of delivering exceptional customer support at a senior level.
- Exceptional problem-solving skills and a passion for helping clients achieve their goals.
- Ability to work independently and remotely with minimal supervision.
- Availability to work flexible hours to accommodate global clients needs.
What We Offer:
- Competitive salary with performance-based bonuses.
- Opportunity to work remotely from Mumbai, India.
- Collaborative and dynamic work environment.
- Career growth and development opportunities.
- Exposure to a global client base.
- Access to cutting-edge tools and technologies.
How to Apply: If you are a seasoned customer support professional with over 10 years of experience in digital marketing services and web solutions, and you are ready to take a leadership role in a dynamic company, we would love to hear from you. Please submit your resume along with a cover letter detailing your extensive experience and language skills to [Confidential Information]. Join Orix Marketing L.L.C. and be a part of our mission to empower businesses worldwide with top-tier digital marketing and web solutions!
Orix Marketing L.L.C. is an equal-opportunity employer. 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