Senior Customer Support Executive

Job Title: Senior Customer Support Executive | Jewellery

Company: Monoverse LLP

Location: Surat, Gujarat

Job Type: Full-time | On-site

We are looking for an experienced Senior Customer Support Executive who has good knowledge of the jewellery industry and jewellery order handling.

The candidate should be confident in communicating with customers in English, understanding jewellery requirements, managing orders, providing updates, and coordinating internally to ensure a smooth customer experience.

• Handle customer enquiries professionally through chat, email and other communication channels.
• Understand customer requirements related to jewellery, diamonds and custom orders.
• Manage customer orders from enquiry to final delivery.
• Provide accurate order updates and answer customer queries.
• Prepare and communicate custom quotations when required.
• Coordinate with design, production and other internal teams regarding customer orders.
• Follow up with customers regarding quotations, approvals, payments and order progress.
• Handle post-order and after-sales customer queries professionally.
• Maintain proper customer and order records.
• Ensure timely and clear communication with international customers.

• Previous experience in jewellery customer support, jewellery sales support or jewellery order handling is required.
• Good understanding of jewellery products and order processes.
• Excellent written and verbal English communication skills.
• Ability to understand customer requirements and explain information clearly.
• Good numerical and reasoning skills, especially while handling quotations.
• Strong follow-up and coordination skills.
• Ability to manage multiple customer conversations and orders simultaneously.
• Professional, responsible and customer-focused approach.
• Interested candidates can apply with their updated resume.