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Role & responsibilities Inbound Telco - Answers inbound Business-to-Business (B2B) customer requests or inquiries concerning service, products, equipment and report problem areas. Triages, troubleshoots and resolves service issues and addresses routine customer questions.
NSL Arena, Uppal, Hyderabad, India
24/7 Support
5 Working days and 2 rotational week off
Customer Service Agent
As per company standard
1. Basic level screening by recruiter
2. Maki assessment / Manual assessment by trainer for language proficiency and maintain the scores/grades
3. Tech Test - Basic tech test questionnaire module available on Harver which we are going to use for screening.
4. Ops round.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter. Go further with Foundever™ Are you ready to move your career forward At Foundever™, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Mission: At Foundever™, we make things simple. Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. Vision: Create Your Best Moments
Job ID: 109149611
Skills:
International Voice Process, Customer Support, Customer Service, Voice Process
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