Senior Customer Support Engineer

Job Title: Senior Customer Support Manager (Telecom/ Banking Domain)

Experience: 9 to 15years

CTC: upto 25LPA

Location: Mumbai (Outstation candidates kindly excuse)

Work mode: Remote (Need to visit the client as and when required)

**Job profile involves travel to Customer Sites across the globe on a need basis to perform any deployment-related activities

•Must have prior experience in supporting CTI or IVR or PBX or any Agent Desktop Application

•Must have worked at Customer Site handling day-to-day production issues in a Contact Center environment

•Excellent Customer handling Skills, Sr. Engineers worked as in-house engineers/site engineers supporting any application-based Contact center products at customer sites like Bank, and Telco are preferred

.•Good Understanding of Contact Center and telephony concepts with any of the major platforms like AVAYA, GENESYS, CISCO, etc.,

•Thorough understanding of Contact Center & Unified Communication Support Process

•Experience in application support with knowledge of IIS, windows services, and event viewer.

•Must have Knowledge of analyzing application logs, SQL server logs, error logs, and event viewer logs.

•Prior experience in AVAYA Gateways with hands-on configuration in creating VDN, Vector announcements, Dial plans, Route patterns, Trunk configurations, signaling configurations, and SIP configurations is good to have.

· Will report to the Delivery Head and will be part of the INDIA Delivery Center.