This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in India.
This role is centered on driving long-term customer value, satisfaction, and growth within a fast-paced B2B SaaS environment. You will act as a trusted advisor to SMB and commercial clients, helping them maximize adoption and outcomes from a complex digital workplace platform. The position requires a strong blend of strategic account management, relationship building, and data-driven decision-making. You will work closely with cross-functional teams including sales, product, and support to ensure seamless customer experiences. A key part of your mission is identifying expansion opportunities while proactively managing risks to retention. This is a highly impactful role where your ability to influence, communicate, and execute directly shapes customer success and business growth.
Accountabilities
- Build and maintain strong, long-term relationships with SMB and commercial clients, acting as their primary strategic advisor and escalation point.
- Develop and execute account plans that drive customer success, adoption, retention, and expansion opportunities.
- Identify upsell and cross-sell opportunities by understanding customer goals, usage patterns, and evolving business needs.
- Monitor account health through usage data and engagement metrics, proactively identifying risks and implementing mitigation strategies.
- Collaborate with product, sales, engineering, and support teams to ensure seamless delivery and resolution of customer needs.
- Advocate for customers internally by sharing feedback, influencing product improvements, and aligning roadmap priorities with client needs.
- Track, analyze, and report key success metrics including retention, satisfaction, and growth indicators to internal stakeholders.
Requirements
- 5+ years of experience in Customer Success or Account Management within a B2B SaaS environment.
- Proven track record of managing complex enterprise or mid-market client relationships and driving measurable customer outcomes.
- Strong analytical skills with the ability to interpret usage data, identify trends, and make data-informed decisions.
- Excellent communication and presentation skills, with the ability to translate technical concepts for diverse audiences.
- Strategic mindset with strong problem-solving abilities and a proactive, solution-oriented approach.
- Experience working cross-functionally with product, sales, and support teams in fast-moving environments.
- Leadership qualities with the ability to mentor junior team members and contribute to a collaborative team culture.
- Bachelor's degree in Business, Marketing, or related field (Master's degree is a plus).
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health and wellness benefits.
- Flexible work arrangements, including remote and hybrid options depending on role.
- Strong focus on professional development and career growth opportunities.
- Collaborative, innovation-driven work environment.
- Opportunity to work with leading enterprise customers across diverse industries.
- Exposure to a high-impact SaaS platform shaping digital workplace experiences.
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
