Job Description
The Role
We are hiring a Senior Customer Success Manager (APAC) to drive business-led value expansion across our enterprise energy and commodities customers, including some of the largest energy organisations across the APAC region.
This role will be based in our Singapore office and is focused on ensuring we become a business-critical partner to our customers. Success comes from deeply understanding how customers use our data, analytics and market intelligence to support commercial decision-making, identifying gaps and opportunities, and expanding usage across teams, functions and regions within each enterprise account.
The role is highly commercial and outcomes-driven, requiring strong industry knowledge, confidence with senior stakeholders, and the ability to link insight to real business impact and growth.
Job Requirements
Skills and Experience
Essential
- 6–10+ years experience in Customer Success, senior client‑facing roles, or energy / commodities analytics, advisory or market‑facing positions
- Demonstrable knowledge of energy or commodities markets (e.g. oil, gas, LNG, power or related sectors)
- Experience working with enterprise customers in complex, commercial environments
- Strong ability to link insight, data or analysis to business outcomes and decision‑making impact
- Confidence engaging with senior and executive‑level stakeholders
- Commercial mindset with a proven track record of driving growth through value expansion
- Excellent communication, influencing and relationship‑building skills
- Ability to operate autonomously in a regional role while collaborating effectively across global teams
- Based in the Singapore office
Desirable- Experience with data‑, analytics‑, intelligence‑ or research‑led products
- Familiarity with outcomes‑led Customer Success frameworks
- Experience supporting or mentoring other Customer Success team members
Job Responsibilities
Key Responsibilities
- Drive customer value realisation and expansion across a portfolio of enterprise APAC energy and commodities customers
- Build trusted relationships with senior, market‑facing stakeholders, including commercial, strategy, trading and analytics teams
- Develop a deep understanding of customer business objectives, decision drivers and success criteria
- Translate customer context into outcomes‑led success plans with clear and measurable value indicators
- Expand usage by identifying new use cases, teams, functions or regions where insights can deliver additional impact
- Lead strategic business reviews focused on value delivered, outcomes achieved and future opportunities
- Identify risks to value delivery early and drive structured mitigation plans
- Collaborate closely with Sales, Product, Analysts and Support teams to ensure customer outcomes are delivered
- Act as a senior escalation point for complex customer situations impacting confidence or value perception
- Contribute to consistent Customer Success practices across APAC and support onboarding of future Customer Success hires
