Senior Customer Success Account Manager (Remote for a US startup)

Projile has launched an innovative community health platform in the US. This state-of-the-art digital health platform breaks down the fragmented and siloed data, communication, and collaboration barriers in community health. With strategic partnerships, a seasoned leadership team, and a proven product-market fit, Projile is well-positioned to become a market leader in community-based health, with billions of dollars accessible to its customers and a virtuous growth cycle revenue model.

Joining Projile means contributing to transformative health solutions that significantly impact community well-being, offering professionals a chance to be at the forefront of healthcare innovation and make a real difference in people's lives.

We are seeking a highly motivated, goal-oriented Customer Success Account Manager to build strong client relationships, drive satisfaction, and identify growth opportunities with a strong background in health, management, or science. As an innovative leader in the healthcare space, we empower individuals, healthcare professionals, and communities to improve health outcomes and reduce the burden on healthcare systems.

Key Responsibilities:

• Customer Onboarding & Training: Lead onboarding sessions, provide training, and ensure customers are set up for success with our platform.
• Account Management: Build and maintain strong relationships with customers, ensuring their needs are met and expectations are exceeded.
• Customer Advocacy: Serve as the voice of the customer internally, advocating for their needs and feedback with product, development, and support teams.
• Data-Driven Insights: Analyze customer usage data to identify trends, proactively address issues, and provide recommendations to optimize their experience.
• Support & Troubleshooting: Act as the first line of support for customer inquiries, troubleshoot issues, and escalate when necessary.
• Product Adoption & Engagement: Drive engagement by promoting product features, updates, and best practices to maximize customer ROI.
• Renewals & Retention: Monitor customer health, execute renewal strategies, and develop initiatives to reduce churn.
• Feedback Loop: Collect and share customer feedback with cross-functional teams to drive continuous product improvement.

Qualifications:

Education: Any Graduate or postgraduate.

Experience: 2+years of experience in Customer Success, Account Management, or a similar role.

Skills:

• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficient in using CRM tools and other customer success platforms.

Personal Attributes: Empathetic, proactive, and results-driven with a strong customer-first mindset.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work on impactful community health solutions.
• Flexible working hours and a remote work environment.
• Professional growth opportunities within a dynamic team.