Senior Customer Service Representative

Alorica is a global leader in customer experience (CX) solutions, offering end-to-end services that range from strategy to execution. With an innovative approach, the company is dedicated to creating meaningful customer interactions while delivering measurable results. Backed by a workforce of 100,000 professionals across 17 countries, Alorica supports over 250 brands in 75+ languages. Guided by values of integrity and authenticity, Alorica is focused on cultivating a collaborative and inclusive work environment. Join a team that values curiosity, creativity, and commitment to excellence by visiting our careers page at alorica.com/careers.

This is a full-time, on-site role located in Bengaluru for a Senior Customer Service Representative. The role involves addressing and resolving customer inquiries, ensuring customer satisfaction, and consistently delivering an exceptional customer experience. Responsibilities also include handling escalated issues, providing mentorship to team members, and contributing to the ongoing development and improvement of customer service processes.

• Strong knowledge and experience in Customer Service, including Customer Service Representatives and direct Customer Support
• Proven skills in ensuring Customer Satisfaction and delivering an exceptional Customer Experience
• Excellent communication and interpersonal skills to effectively engage with customers and team members
• Ability to handle escalated customer concerns with professionalism and efficiency
• Problem-solving and conflict-resolution abilities
• Prior experience in a similar role is highly desirable